Hunter24
asked on
NO INTERNET WHEN USING ROUTER NETGEAR WGT624 v2
Hi All:
I was using the Internet at home and suddenly there was a power outage. Now I'm not able to connect to the internet using Netgear WGT624 v2. I have reset the router twice and entered manually all necessary info. The router actually has an IP addressed assigned by ISP's DHCP. it also displayed the IP and hostname of the attached computer but you can't access the internet.
I also reinstalled the cable modem and shut down and disconnected everything for 1 hour. My ISP says that they see no problem and that the Netgear is displayed on their system. I finally downloaded and installed the latest firmware but still no internet access. If the computer is connnected directly to the cable modem it can access the internet. I'm using AVG Antivirus and Win XP firewall. I'm not using the wireless feature, only the patch cable. Do you have any sugestion on how to fix this problem? I'll appreciate a lot!
I was using the Internet at home and suddenly there was a power outage. Now I'm not able to connect to the internet using Netgear WGT624 v2. I have reset the router twice and entered manually all necessary info. The router actually has an IP addressed assigned by ISP's DHCP. it also displayed the IP and hostname of the attached computer but you can't access the internet.
I also reinstalled the cable modem and shut down and disconnected everything for 1 hour. My ISP says that they see no problem and that the Netgear is displayed on their system. I finally downloaded and installed the latest firmware but still no internet access. If the computer is connnected directly to the cable modem it can access the internet. I'm using AVG Antivirus and Win XP firewall. I'm not using the wireless feature, only the patch cable. Do you have any sugestion on how to fix this problem? I'll appreciate a lot!
ASKER
Hi mrsjock:
Tracert command could not be completed if PC is connected to the router, it was unsuccessfull. NIC on PC is working fine if the cable is directly attached to the cable modem, tracert commnad is succesfull within less than 10 secs. Any idea about how to fix the router?
Replace the router.
Power surges can fry them.
Power surges can fry them.
before replacing the router..... try to connect *both* your cable modem and your local computer to the *LAN* ports of the WGT624V2, see if you can access the internet, just like to access the internet directly through the modem.
i know this is not the right way to use your router, but it is a way to test your router.
hope it helps,
bbao
i know this is not the right way to use your router, but it is a way to test your router.
hope it helps,
bbao
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ASKER
Problem resolved! Thanks.
open a command prompt and type
tracert 66.102.1.147
If you get a response from your router, and then nothing - or if you get no responses well after your router, the issue is with the ISP or one of their providers.
If you do not get a response from your router, then the issue is either with your PC or your router.
let us know!