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Internet Explorer pulls up multiple windows

badlandselectronics
on
Medium Priority
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Last Modified: 2013-12-08
I have a computer that is having problems with internet explorer.  The home page opens just fine but when i try to go to another website it pulls up multiple screens and just errors out.  It has firefox on it as well and that works just fine.  I have ran Spyware doctor and malware but nothing else seems to be wrong.  It is running IE6, I have tried to put IE7 on but it fails.  Any help would be appreciated?
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CERTIFIED EXPERT
Top Expert 2008
Commented:
Hello badlandselectronics,

1. An addon may be interfering. Disable Addons.  If you have Windows XP SP2, go to Tools > Add-on Manager, and uncheck the addons.

If using Windows XP SP1 or earlier, disable third party extensions. With IE open, go to Tools > Internet Options > Advanced. Uncheck "Third party extensions". Click Ok. Reboot computer.

2. If no joy, check if a program running in the background is interfering with Internet Explorer. Temporarily disable antivirus and other security programs, firewall, toolbars like Google and Yahoo, and desktop programs like MSN and Google.

3. Clear your cache.  Go to Tools > Internet Options > General tab.  Under Temporary Internet Files, click "Delete Files" button. Click OK.

4. Reset IE settings.  Go to Tools > Internet Options > Programs.  Click on "Reset Web Settings" button. Go to Advanced tab and click "Restore Defaults" button. Go to Security tab and move the bar to Medium or Default. Click OK. Close all browsers. Reboot the computer.

5. If no joy, run the System File Checker to repair any broken system files.  Go to Start > Run and type sfc /scannow
and hit OK.  You will need your Windows XP CD when asked.

6. Create a new user account in Windows.

7. If no joy, repair or reinstall Internet Explorer and Outlook Express in Windows XP
http://windowsxp.mvps.org/IEFIX.htm
OR
http://www.theeldergeek.com/repair_reinstall_ie_and_oe_6.htm
OR
http://support.microsoft.com/kb/318378

Hope this helps!
war1

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Perform a system restore to the date when the IE was working fine. You will not loose the data howeevr any application installed after that time needs to be reloaded.

Start>All Programs>Accessories> System Tools > System Restore

Hope this helps
Top Expert 2013

Commented:
badlandselectronics--"when i try to go to another website "
Is this the case with all websites or just one or two?
Have you rebooted several times?
Here is how to maximize success in installing IE7.
http://www.ie-vista.com/known_issues.html

Author

Commented:
warts had the fix but it came back.  I went to the Microsoft website and did what they said.  It worked for us at the store but when the customer brought it home it acted up again.  After we got it working we did all the updates and it was working great.
CERTIFIED EXPERT
Top Expert 2008

Commented:
badlandselect&, which step fixed the problem the first time?

What the difference between your setup and your client's setup?  Is your client using a network?

Author

Commented:
Ie.inf install fixed the problem.  The client is not using a network but he brought it back here and it was back to the original problem.  I have system restore turned off so if it is a virus or adaware it should not have came back.
CERTIFIED EXPERT
Top Expert 2008

Commented:
Will IE.inf fix the problem again?

If so, find out what he or she did to break IE again?  Running games on IE?
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