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Windows Stuck on Welcome Screen

harps21k asked
Medium Priority
Last Modified: 2012-05-06

I rebooted my machine today and noticed that is was stuck on the welcome screen, not displaying the account to login with. Only displaying at the welcome screen "Windows is starting up". The mouse is still active as the cursor moves about. The Keyboard is displaying the num lock and caps lock light when the buttons are pressed.

You can login to computer in safe mode and it goes past the welcome screen.

I have done a chkdsk /r from the recovery console and still the problem occurs.

There has not been any hardware changes.

Can any one help.
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Irwin W.There are a 1000 ways to skin the technology cat.

logon in safemode again and run msconfig start up with basic options.

If you are still unable to start even still, perform an install and repair of your OS.


Alright mate.

I got it to get passed the welcome screen by selecting last good configurations option on boot up. Now the keyboard does not work, it a USB. Mouse work perfect.

Will try drivers from HP site for keyboard. Any ideas?
There are a 1000 ways to skin the technology cat.
Restart your computer back in safemode again and look for the driver for the USB keyboard, enable it with mscconfig and take it from there.

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ALTools.exe contains tools that assist you in managing accounts and in troubleshooting account lockouts. Use these tools in conjunction with the Account Passwords and Policies white paper.

ALTools.exe includes:

    * AcctInfo.dll. Helps isolate and troubleshoot account lockouts and to change a user's password on a domain controller in that user's site. It works by adding new property pages to user objects in the Active Directory Users and Computers Microsoft Management Console (MMC).

    * ALockout.dll. On the client computer, helps determine a process or application that is sending wrong credentials.

      Caution: Do not use this tool on servers that host network applications or services. Also, you should not use ALockout.dll on Exchange servers, because it may prevent the Exchange store from starting.
    * ALoInfo.exe. Displays all user account names and the age of their passwords.

    * EnableKerbLog.vbs. Used as a startup script, allows Kerberos to log on to all your clients that run Windows 2000 and later.

    * EventCombMT.exe. Gathers specific events from event logs of several different machines to one central location.

    * LockoutStatus.exe. Determines all the domain controllers that are involved in a lockout of a user in order to assist in gathering the logs. LockoutStatus.exe uses the NLParse.exe tool to parse Netlogon logs for specific Netlogon return status codes. It directs the output to a comma-separated value (.csv) file that you can sort further, if needed.
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