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Installing Virusscan Enterprise 8.7 to Windows 2003 Server

Posted on 2009-02-16
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Last Modified: 2013-12-09
I am trying to install McAfee Virusscan 8.7i onto a new Windows 2003 Server Installation on a Dell Poweredge 1600SC.  When it gets to the starting services section, it hangs and tells me it can't start services and make sure I have admin privileges.  Anyone else run into this?  I tried an upgrade on another Windows 2003 Server from  8.5 to 8.7 and it does the same thing.
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Question by:NValero
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by:ThePhreakshow
ID: 23655442
Are you installing via ePolicy Orchestrator or standalone? Framework services installed or no? Did it properly register the services but they just wont start?

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Author Comment

by:NValero
ID: 23655459
Standalone.  It seemed to have properly registered servives before it got to the starting services part.
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by:NValero
ID: 23655463
I reran it and Framework services did install.
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by:ThePhreakshow
ID: 23655485
Check to make sure all the McAfee services are using the Local System account for logon... What kind of events are you seeing when the services fail to start?
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Expert Comment

by:ThePhreakshow
ID: 23655506
If you dont get it running try an manually uninstall v8.5 by following these instructions:

https://kc.mcafee.com/corporate/index?page=content&id=KB50602

Reboot and then install the framework/agent package with (your filename may differ):

FramePkg_UPD.exe /install=updater

Then try running the 8.7 installer.

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Author Comment

by:NValero
ID: 23655518
I am doing a clean install so 8.5 isn't there.  Should I try installing the framework/agent package first using FramePkg_UPD.exe /install=updater
from a command prompt?
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Author Comment

by:NValero
ID: 23655531
Hard to look at the servives because it does an install rollback when the services fail to install.
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Author Comment

by:NValero
ID: 23655534
I'm installing alll updates before I try again.
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Expert Comment

by:ThePhreakshow
ID: 23655720
Yes, install the agent/framework package from the command prompt first.
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Assisted Solution

by:ThePhreakshow
ThePhreakshow earned 200 total points
ID: 23655747
Forgot to ask.... 32-bit or 64-bit?
Also this drive, is it a basic or dynamic volume?
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by:ThePhreakshow
ID: 23655751
Event viewer or McAfee installer log errors?
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Author Comment

by:NValero
ID: 23656027
32 bit basic volume
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Expert Comment

by:ThePhreakshow
ID: 23656101
Are you installing from an .msi that is local, or over a network or UNC path?
Can you provide just a bit more detail of the exact error, including (if possible) any logged events from the event viewer or installation logs?
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Author Comment

by:NValero
ID: 23656478
Error 1920.  McShield failed to start.  Make sure you have sufficient privileges.

I tried to change parameters.  "Access Denied"
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NValero earned 0 total points
ID: 23656560
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Expert Comment

by:blst
ID: 24025036
this is the correct link that worked for me.

it's a dynamic vs basic disk issue.

https://kc.mcafee.com:443/corporate/index?page=content&id=KB59863&actp=search&searchid=1238461874006
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