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How do I troubleshoot why a recipient recieved a email not addressed to him?

darin_bryant
darin_bryant asked
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Medium Priority
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Last Modified: 2012-05-06
My boss received a email in his inbox and he wasn't listed in the To: or Cc:.  When he responded to the sender he was told that the email wasn't addressed to him.  I had the sender verify that my bosses address wasn't in the bcc section.  Any possible thoughts of how this could have happened?
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Commented:
One of the email addresses the email was addressed to could have a forward/redirect setup on it to your boss' email address. This way any email that was sent to the email address would be sent to your bosses email address instead or as well as (depending how its setup).

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Commented:
Someone who was in the To or CC field has a forwarder set up to your boss' email?

Commented:
Heh, must have hit submit at the same time.

I just read in the Zones you have Exchange listed there.
Perhaps you could use the Message Tracking option in the Exchange console to find where it originated from.
Hi there,

Was the email sent to any Groups? If so he could be a member of one of the groups.
If that is not the case then I would check the mailbox of the sender under sent items to verify that indeed the address is not in any of the fields.

Another possibility is that in Active Directory there is a delivery option set. For example if a message is sent to his secretary, he automatically also receives a copy. This could what is causing it.

Hope this helps
-FB
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