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I've been researching for days and still don't know where to start. &nbsp;So I'm turning to the experts. &nbsp;Here's what I need:<br />
<br />
A caller will dial an 800 number and be connected to <br />
A simple 10-15 question telephone survey (IVR). <br />
The responses and caller ID will be stored in a database.<br />
At the end of the survey, the caller can then leave a voicemail message or be forwarded to a receptionist (Landline #).<br />
It will initially only need to accommodate 3-5 simultaneous callers.<br />
<br />
If the solution works well, I would like to be able to turn it into a turnkey solution for similar businesses. &nbsp;Same survey, with a different introductory recording, different 800 number. &nbsp;20-30 simultaneous callers total.<br />
<br />
I've looked at VoiceShot and ifbyphone.com, which would do what I need, but seem pricey. &nbsp;I've also looked at Asterisk, but I would not be able to host it myself, since I HAVE LIMITED BANDWIDTH. &nbsp;If a hosted Asterisk solution seems like the way to go, can someone clarify what else I would need (ITSP?), in addition to a host like lylix.net?<br />
<br />
(I have ASP, PHP, SQL experience)<br />
<br />
Thanks in advance.<br />
<br />
<br />

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I've been researching for days and still don't know where to start.  So I'm turning to the experts.  Here's what I need:

A caller will dial an 800 number and be connected to 
A simple 10-15 question telephone survey (IVR). 
The responses and caller ID will be stored in a database.
At the end of the survey, the caller can then leave a voicemail message or be forwarded to a receptionist (Landline #).
It will initially only need to accommodate 3-5 simultaneous callers.

If the solution works well, I would like to be able to turn it into a turnkey solution for similar businesses.  Same survey, with a different introductory recording, different 800 number.  20-30 simultaneous callers total.

I've looked at VoiceShot and ifbyphone.com, which would do what I need, but seem pricey.  I've also looked at Asterisk, but I would not be able to host it myself, since I HAVE LIMITED BANDWIDTH.  If a hosted Asterisk solution seems like the way to go, can someone clarify what else I would need (ITSP?), in addition to a host like lylix.net?

(I have ASP, PHP, SQL experience)

Thanks in advance.




Expert Rec: Inbound Telephone Survey Solution?

IP telephony (Internet Protocol telephony) is a general term for the technologies that use the Internet Protocol's packet-switched connections to exchange voice, fax, and other forms of information that have traditionally been carried over the dedicated circuit-switched connections of the public switched telephone network (PSTN). Using the Internet, calls travel as packets of data on shared lines, avoiding the tolls of the PSTN. The challenge in IP telephony is to deliver the voice, fax, or video packets in a dependable flow to the user.

IP Telephony

Voice over IP (VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service. The term specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN).  Examples of the VoIP protocols are H.323, Media Gateway Control Protocol (MGCP), Session Initiation Protocol (SIP), H.248 (also known as Media Gateway Control (Megaco)), Real-time Transport Protocol (RTP), Real-time Transport Control Protocol (RTCP), Secure Real-time Transport Protocol (SRTP), Session Description Protocol (SDP), and Inter-Asterisk eXchange (IAX).