Expert Rec: Inbound Telephone Survey Solution?
Posted on 2009-02-16
I've been researching for days and still don't know where to start. So I'm turning to the experts. Here's what I need:
A caller will dial an 800 number and be connected to
A simple 10-15 question telephone survey (IVR).
The responses and caller ID will be stored in a database.
At the end of the survey, the caller can then leave a voicemail message or be forwarded to a receptionist (Landline #).
It will initially only need to accommodate 3-5 simultaneous callers.
If the solution works well, I would like to be able to turn it into a turnkey solution for similar businesses. Same survey, with a different introductory recording, different 800 number. 20-30 simultaneous callers total.
I've looked at VoiceShot and ifbyphone.com, which would do what I need, but seem pricey. I've also looked at Asterisk, but I would not be able to host it myself, since I HAVE LIMITED BANDWIDTH. If a hosted Asterisk solution seems like the way to go, can someone clarify what else I would need (ITSP?), in addition to a host like lylix.net?
(I have ASP, PHP, SQL experience)
Thanks in advance.