Expert Rec: Inbound Telephone Survey Solution?

Posted on 2009-02-16
Last Modified: 2013-11-12
I've been researching for days and still don't know where to start.  So I'm turning to the experts.  Here's what I need:

A caller will dial an 800 number and be connected to
A simple 10-15 question telephone survey (IVR).
The responses and caller ID will be stored in a database.
At the end of the survey, the caller can then leave a voicemail message or be forwarded to a receptionist (Landline #).
It will initially only need to accommodate 3-5 simultaneous callers.

If the solution works well, I would like to be able to turn it into a turnkey solution for similar businesses.  Same survey, with a different introductory recording, different 800 number.  20-30 simultaneous callers total.

I've looked at VoiceShot and, which would do what I need, but seem pricey.  I've also looked at Asterisk, but I would not be able to host it myself, since I HAVE LIMITED BANDWIDTH.  If a hosted Asterisk solution seems like the way to go, can someone clarify what else I would need (ITSP?), in addition to a host like

(I have ASP, PHP, SQL experience)

Thanks in advance.

Question by:cotton9
    1 Comment
    LVL 25

    Accepted Solution

    "It will initially only need to accommodate 3-5 simultaneous callers."

    I see no reason you couldn't host it yourself.
    .....On a standard 1.5mb cable or dsl, you should be able to handle at least 5 simultaneous calls over a SIP trunk.

    I was able to get 10 using gsm codec but the voice quality isn't as good.

    Also, there are several ways to connect asterisk with or without internet.
    E1/T1 PRI, FXS/FXO Analog, SIP Trunk, AIX Trunk

    I know that there are plenty of hosted solutions out there, asterisk and hosted ivr's in general, but i've never used them so I wouldn't know which one to recommend.  If I were creating a custom turnkey solution, I would want to start out hosting it myself.

    If you haven't already, try setting up an asterisk virtual server on your windows machine, so you can play around with it.

    Virtual server software>
    Linux Operating system>
    Asterisk >

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