Not receiving or sending email from hosted email provider

Posted on 2009-02-16
Last Modified: 2012-05-06
I have a group of users at a remote location that receives email from an ISP using POP3. Everything was fine up until a few days ago. They haven't received any emails or can they send any emails. They don't get any errors in outlook. When I test their POP3 settings it tests ok. I called the provider, FusedNetworks, and they say everything is ok on their end. If you hit the send/receive in Outlook it looks like it is downloading and says complete but no emails. Any suggestions would be greatly appreciated.
Question by:InSearchOf
    LVL 12

    Assisted Solution

    Have you tried setting up one of their email accounts on your PC and see if you can send and receive emails using the same pop/smtp settings? If so, what were the results?

    LVL 24

    Accepted Solution

    Do they have a webmail portal to check their boxes?  Also try setting up a gmail account and see if the issues are the same with the pop/smtp..
    LVL 1

    Assisted Solution

    Configure the outlook in the outside remote network and try, if it works Check the firewall in the remote location.
    - Krishna

    Author Comment

    Thanks for the suggestions guys. I checked their webportal as DMTechGrooup sugested and it turns out that they were over the limit alotted them by the provider. I called the provider and the provider increased their space. Too bad they did not mention that when one of the users called earlier to complain. Thanks for all your responses.

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