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Problem with Outlook search option "find related messages"

santhera asked
Medium Priority
Last Modified: 2012-05-06

On one of our clients the Outlook feature "find related messages" somehow lists (lots of) messages that are not related to the specific message. But this happens only with messages located in a specific inbox subfolder. The option works perfectly if the messages is in the inbox itself or in all the other inbox subfolders. Has anyone an idea why this can happen?

The client runs on Windows XP with Microsoft Office 2003. Microsoft Exchange Server.

Thanks and best regards!
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Top Expert 2012

Create a new Sub Folder, copy the messages over.
Delete old folder and try again


Thanks for the reply! I tried this but no success unfortunately. It still lists an arbitrary list of messages. Any other suggestions please?
Top Expert 2012

Is it possible that there are no related messages in this sub-folder?

No the subfolder contains definitely related messages but now I found out that this strange behaviour happens only with messages coming originally from one specific email address.

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