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Mailbox size query

Hi

We are running Exchange 2003 SP2 and Outlook 2003.

On one store, we have a mailbox size limit (send) of 100MB.

I have a user, whose mailbox is in that store, who is receiving messages that she cannot send email because her mailbox quota has been exceeded. Yet according to both Exchange ESM and Outlook, her Mailbox size is only 60MB.

Any ideas? No one else on the store is experiencing probs and the limits look fine/ have not been changes recently.

Cheers!
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kam_uk
Asked:
kam_uk
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2 Solutions
 
dirtysnipeCommented:
Have you checked if this user has a specific mailbox quota setup via AD?
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kam_ukAuthor Commented:
Hi

She is set to use the mailbox store defaults...

Cheers
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dirtysnipeCommented:
These setting can be found if you select properties for the user. Go to the exchange general tab and click on storage limits button.
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Pete LongTechnical ConsultantCommented:
Hello kam_uk,

Size Limits on Exchange 2003

Typical Error Message,

------------------------------------------------------------------------------------
Your message did not reach some or all of the intended recipients.

Subject:      Emailing: wclive.md domain user
Sent:      05/10/2005 09:29

The following recipient(s) could not be reached:

support@wallchart.com on 05/10/2005 09:29
This message is larger than the current system limit or the recipient's mailbox is full.  Create a shorter message body or remove attachments and try sending it again.
MSEXCH:MSExchangeIS:/DC=uk/DC=org/DC=domain:JOHN
------------------------------------------------------------------------------------



Can be set/fixed in various places


1. Global settings: In Exchange Manager Global Settings > Message Delivery > right click it > Properties
> Defaults > Check Send/Receive and Recipient limits

2. Connector Setting: (May not be using connectors) Administrative Groups > First Admin Group > Routing
Group > Routing Group Name > Connectors > Right Click > Properties > Content Restrictions > Allowed Sizes
> Check the Only Messages less than box.

3. SMTP Virtual Server Settings: Administrative Groups > First Admin Group > Routing
Group > Servers > Servername > Protocols > SMTP > SMTP Virtual Server > Right Click > Properties > Messages.

RESTART EXCHANGE SERVIVES TO MAKE TAKE EFFECT

If that wont fix the problem it may be set on a user level

Open Active Directory Users and Computers > go to user properties > Exchange General > Delivery Restrictions

Regards,

PeteLong
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dirtysnipeCommented:
Have you tried to disconnect the mailbox from the store and reconnect it. Or move it from one store across to another.
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sandeep_narkhedeCommented:
I would also suggest moving the mailbox to a different stoire, this would generally happen because of the store cache
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kam_ukAuthor Commented:
Cheers guys - I'll give moving the mailbox from one store to another a go...

Out of interest, why would this help and what is the "store cache"?
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sandeep_narkhedeCommented:
Usually the "Mailbox Store Cache" is refreshed every 2 hours or when the Information Store service starts up.

The Information Store service caches permissions to help reduce the overhead that will occur when it needs to verify permissions.

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kam_ukAuthor Commented:
Hi

Moving the mailbox to a different store and then back again worked...thanks!

So - the Mailbox Store Cache - that effectively holds the permissions (e.g someone cannot send mail when their mbx is over limit)? This seemed to get 'stuck' in this case?
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dirtysnipeCommented:
Glad my solution helped.
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dirtysnipeCommented:
Any points?
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