Vaio z series WWAN 3g HSDPA Device not Found

Posted on 2009-02-17
Last Modified: 2013-12-09

I have just recieved my Vaio Z21ZN (very nice). The problem is that I cant get the WWAN to work. I want to use my Vodafone SIM which I have been using with an Option PCMCIA card. I have inserted this (the sim card) into the slot behind the battery. Sony bundle an app called Globetrotter Connect which I have tried to use to open a connection, however this app says "no device found". I am unable to find any evidence of any WWAN device in the Device Manager, but I dont know what it would be called. Vodafone Connect software only looks for USB dongle, express card or PCMCIA.
I have tried vaio-link for assistance and I have spoken to two people who didnt seem to know a lot about computers... sorry it's the truth.
I have switched the hardware switch on the front of the machine to "on" also i have switched WWAN on in the VAIO smart network app.

PLease help
Question by:trdefender
    LVL 87

    Accepted Solution

    Sim Modules in laptops are often optional and have to be specifically ordered. This is usually the case even if there is a place to insert the Sim card into. You should probably get in touch with the reseller you got the laptop from and check with him if such module is included. It may also be possible that the module is there but wasn't properly connected to the laptop. As the laptop is new, again you should get in touch with the reseller, as opening the system may otherwise void your warranty.

    Author Comment

    Hi Rindi,
    Sorry for the delay getting back to you, I was was waiting for Sony to get back to me. The device does not appear in Device Manager and this machine definitely should have a SIM reader, Sony say it should be under the modem tag and be called GlobeTrotter or 3G modem. I think there maybe an internal problem somewhere in the laptop.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Enabling OSINT in Activity Based Intelligence

    Activity based intelligence (ABI) requires access to all available sources of data. Recorded Future allows analysts to observe structured data on the open, deep, and dark web.

    For some time some of our users experienced package loss on a couple of our Lenovo Thinkpad S531 machines running Windows 8 or Windows 8.1 64-bit OS. I was not able to find many answers online, but did after some investigation I began to suspect Blu…
    Using in-flight Wi-Fi when you travel? Business travelers beware! In-flight Wi-Fi networks could rip the door right off your digital privacy portal. That’s no joke either, as it might also provide a convenient entrance for bad threat actors.
    This Micro Tutorial will show you how to maximize your wireless card to its maximum capability. This will be demonstrated using Intel(R) Centrino(R) Wireless-N 2230 wireless card on Windows 8 operating system.
    Viewers will learn how to connect to a wireless network using the network security key. They will also learn how to access the IP address and DNS server for connections that must be done manually. After setting up a router, find the network security…

    737 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    18 Experts available now in Live!

    Get 1:1 Help Now