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Vaio z series WWAN 3g HSDPA Device not Found

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Last Modified: 2013-12-09
Hi,

I have just recieved my Vaio Z21ZN (very nice). The problem is that I cant get the WWAN to work. I want to use my Vodafone SIM which I have been using with an Option PCMCIA card. I have inserted this (the sim card) into the slot behind the battery. Sony bundle an app called Globetrotter Connect which I have tried to use to open a connection, however this app says "no device found". I am unable to find any evidence of any WWAN device in the Device Manager, but I dont know what it would be called. Vodafone Connect software only looks for USB dongle, express card or PCMCIA.
I have tried vaio-link for assistance and I have spoken to two people who didnt seem to know a lot about computers... sorry it's the truth.
I have switched the hardware switch on the front of the machine to "on" also i have switched WWAN on in the VAIO smart network app.

PLease help
Thanks
Eric
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Most Valuable Expert 2015
Commented:
Sim Modules in laptops are often optional and have to be specifically ordered. This is usually the case even if there is a place to insert the Sim card into. You should probably get in touch with the reseller you got the laptop from and check with him if such module is included. It may also be possible that the module is there but wasn't properly connected to the laptop. As the laptop is new, again you should get in touch with the reseller, as opening the system may otherwise void your warranty.

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Commented:
Hi Rindi,
Sorry for the delay getting back to you, I was was waiting for Sony to get back to me. The device does not appear in Device Manager and this machine definitely should have a SIM reader, Sony say it should be under the modem tag and be called GlobeTrotter or 3G modem. I think there maybe an internal problem somewhere in the laptop.
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