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Laptop not seeing domain

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Last Modified: 2012-05-06
I just bought a new laptop, and I went thru the process and added it to the domain, which went well. However, when the laptop restarts, and I attempt to log in, I get the domain not available error message. I  remove it from the domain, then add it again, again I am successful in that process. When it reboots, and I attempt to log in, I get the domain not available message again. When I look in ADUC, I can see it in the container, HELP.
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If you are DHCP for IP config:
Go to network properties for the NIC you are using
TCP/IP properties, Advanced, DNS, tick the box that states Register this connections address... and also the use this connections DNS....
See how you go
If you are using static DNS ensure the correct domain DNS servers are in use
Can you ping the server by name rather than IP?
Your client should have your local DNS server(s) as its only DNS entries. Are there any errors in your event log on the server?
To verify that you can resolve the FQDN of your domain:

1. open a command prompt
2. issue the nslookup command
3. type in your AD Domain name (i.e microsoft.com or microsoft.local)
4. this should return the ip addresses of your domain controllers, if it does not then you need to troubleshoot the dns issues

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Commented:
Check also you Windows firewall settings. We run into firewall issues before after placing computers into the domain. Switching it off did the trick in several cases.

Author

Commented:
Thanks for the quick responses, guess I am not the only one awake, haha. It is 530 am here; I will apply your suggestions when I get to the office. In case anyone was wondering, it is a windows XP laptop, and 2003 enterprise server. What is odd is that when joining the domain I do not get any errors, it is only after rebooting, then attempting to log in that the error appears.

Author

Commented:
One more thing, when I was trying to initially resolve the issue, I pinged the laptop by name, from the server, it resolved the IP, but gave no replies. Basically It gave the IP address in brackets, then timed out.
Bassam AlmasriIT Infrastructure Specialist
CERTIFIED EXPERT
Commented:
may firewall issue

Author

Commented:
Not disputing the firewall issue, but wouldn't the firewall block the initial attempt to join the domain, whereby preventing the laptop from finding the domain controller?
the p.c. would only really block the inbound ICMP traffic
have you checked the ip configuration and tried the suggestions about name resolution from the p.c. as stated above?
Commented:
> but wouldn't the firewall block the initial attempt to join the domain, whereby preventing the laptop from finding the domain controller?

No. At least that was my experience...

Author

Commented:
NSlookup says domain is nonexistent, and firewall was already turned off. I looked the event viewer under dns server, and these error is there{The DNS server was unable to complete directory service enumeration of zone Marks-n-Salley.local.  This DNS server is configured to use information obtained from Active Directory for this zone and is unable to load the zone without it.  Check that the Active Directory is functioning properly and repeat enumeration of the zone.}
The DNS server has encountered a critical error from the Active Directory. Check that the Active Directory is functioning properly. The extended error debug information (which may be empty) is "". The event data contains the error.
As a move of desperation, I removed windows live update, can now log in to domain, however the domain location does not show up when trying to add users from the domain to the local administrators group (under computer management)

Author

Commented:
Ok, once that windows live one care was uninstalled, I was able to log into the domain. However, when logged in as administrator, the domain location does not show under computer management so I can add the user to the local admin group. If I log on as the user, the domain shows up under locations under computer management.

Author

Commented:
Resolved: Windows live one was the culprit. I did however run the netdiag on the server, and everything passed. Hey Mod, can you close this please.
told you to use nslookup. thats gratitude for you. Help someone to solve an issue and then they ask mod to close it down without assigning any points.

Author

Commented:
My apologies dirtysnipe, but nslookup did not resolve my issue. But I see your point, and I will go ahead and assign points. I figured since I resolved it on my own, no need to assign, but I guess I could for the sake that everyone offered suggestion. Once again, my apologies, did not mean to offend anyone.
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