?
Solved

Fujitsu Server W2K8 shutsdown by itself

Posted on 2009-02-17
8
Medium Priority
?
1,301 Views
Last Modified: 2012-05-06
Hi -

Having a major problem with a Fujitsu-Siemens RX 200 server running MS Win 2008 Server. Every night at 6 seconds past midnight it reboots - more often than not it is actually a SHUTDOWN ie the server does not come back. About one in three times it does reboot and comes back up again.

Event log says that winlogon.exe module initiated shutdown and the account is Network/System

I have disabled Windows Update and Windows Module Installer services.
The Boot Watchdog is disabled in the BIOS - and I can't see anything in the BIOS that might initiate a restart.

Has anyone seen this before?
0
Comment
Question by:brandscape
  • 4
  • 3
8 Comments
 
LVL 27

Expert Comment

by:Lukasz Chmielewski
ID: 23658871
did you use any other method for shutting down before the problem appeared ? ie shortcut ?
do you have any antivirus soft there ?
0
 
LVL 3

Author Comment

by:brandscape
ID: 23658964
No - good old start  menu - restart. Have installed PC Tools anti-virus (Seems to be one of the few that W2k8 likes - AVG business didn't work.  I read that there was a worm responsible for this type of shutdown - but PC Tool AntiVir scan reports no threats.
0
 
LVL 27

Expert Comment

by:Lukasz Chmielewski
ID: 23659056
well... pc tool antivir is a freeware, and freeware for server intrusion detection is not too good, try some other corporate trial (at least) solutions...
0
Get your Conversational Ransomware Defense e‑book

This e-book gives you an insight into the ransomware threat and reviews the fundamentals of top-notch ransomware preparedness and recovery. To help you protect yourself and your organization. The initial infection may be inevitable, so the best protection is to be fully prepared.

 
LVL 3

Author Comment

by:brandscape
ID: 23659145
Yeah - agreed - tried a couple of trials - I usually use AVG business - but it didn't work on W2k8. Do you think it is a virus causing reboot that PC Tools is not able to detect? - I've been looking more at the BIOS - I spoke to microsoft who said they had seen something similar - and it was a BIOS setting - but I can't seem to find it. Am now trying to flash the BIOS with the latest firmware....  *gulp*
0
 
LVL 27

Expert Comment

by:Lukasz Chmielewski
ID: 23659315
maybe before flashing bios try to check for any power management settings in BIOS, flashing might be the way, but it just might be about switching settings
0
 
LVL 11

Expert Comment

by:jfields71
ID: 23660201
Check the following:

-Check Task Scheduler.  If there is a scheduled task that is running and shutting down your server, it might be there.
-Backup software settings.  Some have a shut down after completing backup setting.
-UPS software- check to ensure nothing is set there.
0
 
LVL 3

Author Comment

by:brandscape
ID: 23678752
Interesting - we just put a fresh drive in and installed in win 2003. System still shut's down at midnight but now prompts as follows: System shutdown due to a <Realtime Clock> event  OK / Cancel -> and I cancel it. But I can't find the setting that fires it !  Microsoft says it's a BIOS issue (I agree - and have updated to the latest BIOS) Fujitsu are ordering a new Main Board for it (can't see why - thankfully it's still under warranty).

I've Googled the "System shutdown due to a <Realtime Clock> event "  and there seem to be lot's people experiencing this - but not many answers.eg http://knowledgemanagement.ittoolbox.com/groups/technical-functional/ms-office-l/legacy-api-shutdown-2149896?cv=expanded

Does this additional info mean anything to anyone?
0
 
LVL 3

Accepted Solution

by:
brandscape earned 0 total points
ID: 23792389
As it turns out - the problem lay with the BMC chip. I new version of firmware was required - but the BMC chip was not taking the flash - so something wrong with it. Removed it and the problem went away. Awaiting a replacement chip from Germany.

Thanks for the input
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Microsoft has released remote PowerShell capabilities to all commercial Office 365 customers. So you can be controlled via PowerShell and not from the Office 365 admin center Download Windows PowerShell Module for Lync Online http://www.micros…
Learn about cloud computing and its benefits for small business owners.
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…
Suggested Courses

850 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question