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Fujitsu Server W2K8 shutsdown by itself

Medium Priority
1,366 Views
Last Modified: 2012-05-06
Hi -

Having a major problem with a Fujitsu-Siemens RX 200 server running MS Win 2008 Server. Every night at 6 seconds past midnight it reboots - more often than not it is actually a SHUTDOWN ie the server does not come back. About one in three times it does reboot and comes back up again.

Event log says that winlogon.exe module initiated shutdown and the account is Network/System

I have disabled Windows Update and Windows Module Installer services.
The Boot Watchdog is disabled in the BIOS - and I can't see anything in the BIOS that might initiate a restart.

Has anyone seen this before?
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did you use any other method for shutting down before the problem appeared ? ie shortcut ?
do you have any antivirus soft there ?

Author

Commented:
No - good old start  menu - restart. Have installed PC Tools anti-virus (Seems to be one of the few that W2k8 likes - AVG business didn't work.  I read that there was a worm responsible for this type of shutdown - but PC Tool AntiVir scan reports no threats.
well... pc tool antivir is a freeware, and freeware for server intrusion detection is not too good, try some other corporate trial (at least) solutions...

Author

Commented:
Yeah - agreed - tried a couple of trials - I usually use AVG business - but it didn't work on W2k8. Do you think it is a virus causing reboot that PC Tools is not able to detect? - I've been looking more at the BIOS - I spoke to microsoft who said they had seen something similar - and it was a BIOS setting - but I can't seem to find it. Am now trying to flash the BIOS with the latest firmware....  *gulp*
maybe before flashing bios try to check for any power management settings in BIOS, flashing might be the way, but it just might be about switching settings
Check the following:

-Check Task Scheduler.  If there is a scheduled task that is running and shutting down your server, it might be there.
-Backup software settings.  Some have a shut down after completing backup setting.
-UPS software- check to ensure nothing is set there.

Author

Commented:
Interesting - we just put a fresh drive in and installed in win 2003. System still shut's down at midnight but now prompts as follows: System shutdown due to a <Realtime Clock> event  OK / Cancel -> and I cancel it. But I can't find the setting that fires it !  Microsoft says it's a BIOS issue (I agree - and have updated to the latest BIOS) Fujitsu are ordering a new Main Board for it (can't see why - thankfully it's still under warranty).

I've Googled the "System shutdown due to a <Realtime Clock> event "  and there seem to be lot's people experiencing this - but not many answers.eg http://knowledgemanagement.ittoolbox.com/groups/technical-functional/ms-office-l/legacy-api-shutdown-2149896?cv=expanded

Does this additional info mean anything to anyone?
As it turns out - the problem lay with the BMC chip. I new version of firmware was required - but the BMC chip was not taking the flash - so something wrong with it. Removed it and the problem went away. Awaiting a replacement chip from Germany.

Thanks for the input

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