Claimar
asked on
Server network share locking up
I have asked this question before but got no where so I'm going to try again.
I have a Windows 2003 R2 SP2 Dell server the acts a member server. It has SQL Server 2005 installed and SAGEMMS. The machine has a single share which users connect to to use SageMMS (a maximum of 20 users have this connection).
On random occasions, probably about once a week, SageMMS locks the users out. you can ping the machine from anywhere on the network and get a good response, I can sit in front of the machine and use it fine, I can even remote desktop onto it. But the one thing you can't do is get to the share or map a drive to it, the only way to sort it is restarting the server.
I have changed the network card and there is nothing out of the ordinary in the even logs. I have no further clue what to check for.
Please, please help!
I have a Windows 2003 R2 SP2 Dell server the acts a member server. It has SQL Server 2005 installed and SAGEMMS. The machine has a single share which users connect to to use SageMMS (a maximum of 20 users have this connection).
On random occasions, probably about once a week, SageMMS locks the users out. you can ping the machine from anywhere on the network and get a good response, I can sit in front of the machine and use it fine, I can even remote desktop onto it. But the one thing you can't do is get to the share or map a drive to it, the only way to sort it is restarting the server.
I have changed the network card and there is nothing out of the ordinary in the even logs. I have no further clue what to check for.
Please, please help!
ASKER
The NIC is set to auto.
The switch is a managed switch, but in auto mode (should just run as an unmanaged switch.
The switch is a managed switch, but in auto mode (should just run as an unmanaged switch.
may not be exactly your case, but I have found that following those steps help alot when troubleshooting file shares issues like this one
http://support.microsoft.com/kb/898468/en-us
hope this helps.
http://support.microsoft.com/kb/898468/en-us
hope this helps.
ASKER
Nothing like that in the event viewer I'm afraid.
In my past experiences, post duplex mismatching was the cause. Auto mode sometimes can cause unexplained lockups with file sharing on a managed switch. My experience is to set the managed server switch ports to full duplex, 100 or 1000Mb depending on nic and cabling.
ASKER
Thanks, I'll give it a try for a week and then get back to you. FYI we have four other servers plugged into the same switch, all with the NIc set to auto, they don't suffer from the same problem.
Port Duplex mismatching does not always occur. It happens during the negotiation of the NIC card link and no guarantee of when it will occur.
ASKER
Didn't work I'm afraid. the server shares locked at 10:15 this morning :(
Have you taken a look at your event viewer for any stop errors that could lead you to what is causing this isssue?
ASKER
There is nothing in the even viewer that is out of the ordinary.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
thanks, I'll change the reg settings tonight and reboot.
the users have a drive mapped to the share in question, Sagemms also connect to it via unc, both the share and SageMMS stop working when this occurs.
There are four active DB's running on SQL, all of them are Sage databases.
There is nothing in the event logs, honestly! That is the really frustrating part, as it doesn't give me a starting point. i will check the clients event logs next time it happens.
the users have a drive mapped to the share in question, Sagemms also connect to it via unc, both the share and SageMMS stop working when this occurs.
There are four active DB's running on SQL, all of them are Sage databases.
There is nothing in the event logs, honestly! That is the really frustrating part, as it doesn't give me a starting point. i will check the clients event logs next time it happens.
ASKER
OK, since I tried all your suggestions the server has locked up once more, but it has been fine for 3 weeks now. Not sure what solved it (if it is solved!), so thanks both of you for your help.
Also, is your network switch managed or unmanaged?