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AutoCad MEP 2009 Low Memory error then crashes

This issue has been going on for a bout a few weeks now and it's time to slove this problem, the only thing is we can't. The desktop that is running AutoCad MEP is XP OS 4GB of RAM on 32bit "Yes I know the 32bit doesn't show the full amount". Now everytime they get the message "Low Memory" the program crashes, theres no other programs running at the same time so thats out of the question.

Could this be a case of bad memory?

I actually added some pictures of the messages that they were getting which maybe it will help some people out trying to get this problem sloved.
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indicon
Asked:
indicon
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1 Solution
 
Ned RamsayCommented:
Is this an AMD or intel chip?
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indiconAuthor Commented:
To be honest I really don't know, if this is a crucial point I will give them a email and ask them to check it out for me.
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Ned RamsayCommented:
It was a whimsical thought but I have done some research as we have never had a crash like that here but use older versions.
It looks like the architecture autocad package suffered this. Autodesk released the following patch for it http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=11632121&linkID=9240658
I got that off the autodesk forums. Lots of people complaining about the same problem.
This is from one of their posters
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Hi there:

We are still trying to get to the bottom of this one. Meanwhile, a prior post listed a few things that we have already found that might help you for now:

"1. Please make sure your temp folder is emptied regularly, using xrefs leaves a lot of data in the temp folder that can bog down a system.
2. Please set FIELDEVAL to 4, which will only evalute the fields on plotting thus saving from constant regens.
3. Please set INDEXCTL to 2, this will index the drawing making any further work in it much quicker.
4. Under the System tab in the options dialog box, set the "Layout Regen options" to "Cache model tab and last layout" this will also help so that switching layouts does not regen the entire drawing each time.
5. In the System Properties->Advanced tab, set "Visual Effects" to "Adjust for best performance" which will lessen the pull of Windows on resources."

Would you please try these steps and let me know if these alleviate some or all of your problems?
I would also add "Close and re-open ACA during the day" (such as when you go get lunch and dinner).
Are you sending in error reports when you crash? If so, would you please send me the email name that you have been submitting them under? Send to heidi.pope@autodesk.com, and I will look at your reports.
If you have any files/projects that seem to be particularly problematic, I would be happy to look at those also.

Thanks,
Heidi McClurkin Pope, AIA, CSI, LEED AP
QA Analyst
Autodesk, Inc.
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indiconAuthor Commented:
Now I was wondering though that is for the architecture autocad the one we are working on MEP would that patch still work on MEP or no I'm no AutoCad guru so I really just install it and thats pretty much it intill times like these come up... Like I said the IT Manager and myself have been trying different ways to get this work for the past week or so and nothing is getting fixed. I also heard of a "switch" that you can turn up the RAM in your computer by making a reg-edit is this true if so does it work??...
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indiconAuthor Commented:
Also please note the computer that is having these problems is not at our location (MI) but this is taking place in (TX) so it's kinda hard to get there info or even look at the machine.
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Ned RamsayCommented:
Indicon, if you have any idiot user on the other end of the phone on the PC in TX then get them to go to www.teamviewer.com and install the client. They can then give you a 9 digit code and 4 digit password that allows you to remote desktop to their machine through your standard internet ports (no firewall config required).
As for the 3gb switch this is why I asked the "what cpu" question. AMD Quad Core machines have a known compatability issue with 32bit OS systems that when they reach the top of their processing power seem to collapse!
To add the 3gb switch simply do the following (taken from MS article).
##########
Right-click My Computer and select Properties. The System Properties dialog box will appear.
Click the Advanced tab.
In the Startup and Recovery area, click Settings. The Startup and Recovery dialog box will appear.
In the System startup area, click Edit. This will open the Windows boot.ini file in Notepad.
In the [Operating Systems] section, add the following switches to the end of the startup line that includes the /fastdetect switch: /3GB
Save the changes and close Notepad.
Click OK two times to close the open dialog boxes, and then restart the computer for the change to take effect.
 #######
 

An example of my line of Boot.Ini is below
 
[operating systems]
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect
 
just add switch: /3GB
so 
 
[operating systems]
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect switch: /3GB

Open in new window

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indiconAuthor Commented:
I got the pricessor type

Intel Core 2 Duo E8400

So what you think? Should I do the switch up I mean I don't want to go through all this and then it still doesn't work and then something else doesn't work.
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Ned RamsayCommented:
If I were you, use the switch anyway. It will allow correct addressing not just for autocad. Its a small tweak that can easily be undone. Just make a copy of "boot.ini" beforehand and you can paste it over the top if you need to go back.
As for the problem, its an Autodesk issue, not a PC one so the suggestions I am giving are to minimise the crashes not prevent them. If you want to completely prevent them it looks like you may need to roll back to a previous version.
Give autodesk support a call and say its urgent they may have a fix for it now as the forum is a few months old.
Sorry I cant be more help, badly written programs to meet consumer driven targets are at fault.
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borgunitCommented:
Also check for physical hard drive space. We have had AutoCAD balk when hard drive space gets low (even with plenty of memory).
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indiconAuthor Commented:
Okay I'm thinking of going the route of doing the Switch, I have been in contact with a employee from AutoDesk and gave me some information on trying to fix the problem. She wants me to go the route of making sure everything has been updated and also there is a option you can dump old history in AutoCad to free up some space that way. Then if that doesn't work she said that she wants our employee to send over some info on whats going on to her.

So I'll keep up on whats going on.
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walkingbushCommented:
What service pack are you running? My group had the same problem but since SP2 came out we've been running smoothly.
Michael Coffman
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darrenmcwiCommented:
Make sure you're up to the latest service pack. The one listed ealier by another person was for Acad Arch which won't work with your MEP but there should be one with MEP as well.

Also, I noticed your running EZSCRIPT. Are these errors happening while you are running a batch script? Occasional crashes are to be excpected if you are batch processing drawings to to the heavy load on processing and memory and memory leaks.

Also, try updating your video drivers. I see your're running dual screens as well. That could be taxing the video system and be part of the cause of your memory leaks.

Also make sure you have enough free space on the drive your temp folder is in as well as the drive you swap file is in.

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indiconAuthor Commented:
Very interesting darrenmcwi I have sent your comments over to our employees and hopefully they will write back soon and I can get a answer for you if they did any of that.

I have another question there running  a 32bit system with full 4GB of ram in which only 3GB has been showen. Now there system can hold up to 8GB would you think updateing the system to a 64bit and increase the RAM to maybe 6 or 8GB would help the problem or do you think it will still keep happing? We don't want to dump the system or even buy a new system because we have isntalled MEP on other employees computers and we haven't heard a peep from anyone else, I'm thinking that the files that the other people are working on aren't as big as these.
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Ned RamsayCommented:
Test the other employees systems by running this large file. You will soon see if the problem is machine specific.
Despite peoples thoughts on how much RAM a system should have, even 3gb should be sufficient for most cad systems. You also may find that the 64 bit OS will cause problems with graphics drivers and other issues.
Better to resolve than redeploy!
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indiconAuthor Commented:
Yea I was going to actually mention that in my last post but I was like eh everyone should know that...  Thats actually a good idea to be honest with you seeing if they can work on these files on other machines and actually see if it's the computer or the software... I got a email from them and they said they updated the graphics driver and started doing some more updates on the system and also the software just to rule that one out they said they would be getting back to me to let me know whats going on.

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darrenmcwiCommented:
BTW, check for an enormous number of SCALELIST entres as well as too many layer states. Those things can bloat and cause poor performance.

8GB RAM on a 64bit machine would help, obviously, but looking at that drawing, you shouldn't need to do that. There's something else going on. We run 20-30gig files with less that 8gb ram without problems (other than it's slow).
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indiconAuthor Commented:
Hmm interesting darrenmcwi yea I also have a feeling it's something more then just the software, I really am leading towards having them reinstall windows or atleast run a repair maybe. They have already uninstalled MEP and reinstalled it and there problem is still going on.

But yea it's just really interesting that no one else that has this software is having these issues, even my Dad has this on an old Emachine with only 2gbs of RAM and he never has proeblems though he doesn't work with 20-30gig files but still.

But I want to thank everyone that is keeping up with this and giving me some options to work with this problem, I'll keep up on whats going on with the situation and let everyone know what the final update is about. But if you guys have anymore options please feel free to let me know.
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indiconAuthor Commented:
So far no complaints after I had them update all the drivers and made sure they updated the software.... Hopefully that was it and there is no other complaints that will be coming out of them!
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