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The screen on my laptop has reduced in size, how can I fix it?

Medium Priority
Last Modified: 2013-12-03
The screen on my laptop has reduced in size.  I have a smaller screen with about an inch of black framing around it.  I unistalled the video card from Device Manager and restarted. After restarting, the screen has expanded to the size of the laptop's physical screen and I was then able to adjust the resolution and colour in the Display properties' Settings tab.  This works for the remainder of my Windows session until I restart or it blue-screens (has done that twice) and upon restart the screen goes back to the reduced size and black framing surrounding it.  I have also tried to reinstall the drivers (HP nc6230 Notebook). The set-up cannot be completed and I am instructed to exit the set-up.  I have read online that this is a sign that your computer is on the way out.  Is this a matter of reinstalling drivers or re-imaging?  Will any of these do any good; is the laptop on its way out?  Any ideas as to what may be going on?

Thank you.
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Hi kristinc,

To me it sounds more like a software issue than a hardware issue, have you tried installing the drivers directly from Intel, try this link:


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Perhaps the Presentation Mode settings have gotten messed up so that the laptop is searching for an external monitor or S-video device, and adjusting the screen resolution to accommodate such a device?
What happens if you hit the Presentation Mode button (just above the F6 key) on the keyboard)?  Does that have any effect?   If it does, does unchecking "automatically switch to external display" in the Quick Launch Buttons software take care of it?
Top Expert 2007

I would also see if you have a Restore point from before these issues.

Also try a different hardware profile ( create a new one for testing )

I hope this helps !


when I click on this Presentation button a Presentation Settining dialog box appears.

Programs to Start  is empty and Power Scheme is set to Presentation.  The Do not show this dialog box again and Automatically switch to external display are unchecked.

These were the settings when the dialog box opened.  So there was nothing to change under Automatically switch to external display .

I agree with Richard.  Sounds like a driver issue.  I would d/l the latest drivers from the manufacturers website.


I was actually selecting the wrong drivers for my laptop at first.  I selected the Windows XP drivers option instead of Windows XP Professional.  Makes a difference.  XP Professional had the proper drivers for my laptop video card.
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