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Reiff

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Outlook 2007 (OWA) problem

Some (Not all) Users are getting an error when they try to logon to OWA. once they put in there credintals they get this in the browser:



Request
Url: http://mail.lorenz.com:80/owa/Default.aspx
User host address: 192.168.0.1

Exception
Exception type: Microsoft.Exchange.Data.Storage.StoragePermanentException
Exception message: Unable to read this mailbox's folder data in order to determine if the default folders are present.

Call stack

Microsoft.Exchange.Data.Storage.DefaultFolderManager.ReadFolderData()
Microsoft.Exchange.Data.Storage.DefaultFolderManager..ctor(MailboxSession session)
Microsoft.Exchange.Data.Storage.MailboxSession.InternalInitializeDefaultFolders()
Microsoft.Exchange.Data.Storage.MailboxSession.Initialize(LogonType logonType, ExchangePrincipal owner, DelegateLogonUser delegateUser, Object identity, OpenMailboxSessionFlags flags)
Microsoft.Exchange.Data.Storage.MailboxSession.CreateMailboxSession(LogonType logonType, ExchangePrincipal owner, DelegateLogonUser delegateUser, Object identity, OpenMailboxSessionFlags flags, CultureInfo cultureInfo, String clientInfoString)
Microsoft.Exchange.Data.Storage.MailboxSession.Open(ExchangePrincipal mailboxOwner, WindowsPrincipal authenticatedUser, CultureInfo cultureInfo, String clientInfoString)
Microsoft.Exchange.Clients.Owa.Core.OwaWindowsIdentity.CreateMailboxSession(ExchangePrincipal exchangePrincipal, CultureInfo cultureInfo)
Microsoft.Exchange.Clients.Owa.Core.UserContext.Load(OwaContext owaContext)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.CreateUserContext(OwaContext owaContext, UserContextKey userContextKey, UserContext& userContext)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.PrepareRequestWithoutSession(OwaContext owaContext, UserContextCookie userContextCookie)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.InternalDispatchRequest(OwaContext owaContext)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.DispatchRequest(OwaContext owaContext)
System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

Inner Exception
Exception type: Microsoft.Mapi.MapiExceptionJetErrorReadVerifyFailure
Exception message: MapiExceptionJetErrorReadVerifyFailure: Unable to get hierarchy table. (hr=0x80004005, ec=-1018) Diagnostic context: Lid: 18969 EcDoRpcExt2 called [length=72] Lid: 27161 EcDoRpcExt2 returned [ec=0x0][length=312][latency=0] Lid: 23226 --- ROP Parse Start --- Lid: 27962 ROP: ropOpenFolder [2] Lid: 27962 ROP: ropGetHierarchyTable [4] Lid: 17082 ROP Error: 0xFFFFFC06 Lid: 31073 Lid: 21921 StoreEc: 0xFFFFFC06 Lid: 27962 ROP: ropExtendedError [250] Lid: 1494 ---- Remote Context Beg ---- Lid: 26426 ROP: ropGetHierarchyTable [4] Lid: 23921 StoreEc: 0x3EC Lid: 21970 StoreEc: 0x8004010F PropTag: 0x668F0040 Lid: 23921 StoreEc: 0x3EC Lid: 21970 StoreEc: 0x8004010F PropTag: 0x67F10003 Lid: 23921 StoreEc: 0x3EC Lid: 21970 StoreEc: 0x8004010F PropTag: 0x668F0040 Lid: 23921 StoreEc: 0x3EC Lid: 21970 StoreEc: 0x8004010F PropTag: 0x67F10003 Lid: 23921 StoreEc: 0x3EC Lid: 21970 StoreEc: 0x8004010F PropTag: 0x668F0040 Lid: 23921 StoreEc: 0x3EC Lid: 21970 StoreEc: 0x8004010F PropTag: 0x67F10003 Lid: 23921 StoreEc: 0x3EC Lid: 21970 StoreEc: 0x8004010F PropTag: 0x668F0040 Lid: 23921 StoreEc: 0x3EC Lid: 21970 StoreEc: 0x8004010F PropTag: 0x67F10003 Lid: 7388 StoreEc: 0xFFFFFC06 Lid: 26822 Lid: 30785 StoreEc: 0xFFFFFC06 Lid: 1750 ---- Remote Context End ---- Lid: 31418 --- ROP Parse Done --- Lid: 19217 Lid: 27409 StoreEc: 0xFFFFFC06 Lid: 26961 Lid: 22865 StoreEc: 0xFFFFFC06

Call stack

Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, Object objLastErrorInfo)
Microsoft.Mapi.MapiContainer.GetHierarchyTable(HierarchyTableFlags flags)
Microsoft.Exchange.Data.Storage.DefaultFolderManager.ReadFolderData()


Again, thappen to every user and I have no Idea what to do to remidy it..


ALSO, im getting this in the applacation log....

EVENT ID:9040

Service MSExchangeMailboxAssistants.  An error has been detected due to this exception: Microsoft.Exchange.Assistants.AIGrayException ---> Microsoft.Exchange.Common.GrayException ---> Microsoft.Exchange.Data.Storage.StoragePermanentException: Unable to read this mailbox's folder data in order to determine if the default folders are present. ---> Microsoft.Mapi.MapiExceptionJetErrorReadVerifyFailure: MapiExceptionJetErrorReadVerifyFailure: Unable to get hierarchy table. (hr=0x80004005, ec=-1018)
Diagnostic context:
    Lid: 18969   EcDoRpcExt2 called [length=72]
    Lid: 27161   EcDoRpcExt2 returned [ec=0x0][length=600][latency=0]
    Lid: 23226   --- ROP Parse Start ---
    Lid: 27962   ROP: ropOpenFolder [2]
    Lid: 27962   ROP: ropGetHierarchyTable [4]
    Lid: 17082   ROP Error: 0xFFFFFC06
    Lid: 31073  
    Lid: 21921   StoreEc: 0xFFFFFC06
    Lid: 27962   ROP: ropExtendedError [250]
    Lid: 1494    ---- Remote Context Beg ----
    Lid: 1238    Remote Context Overflow
    Lid: 23921   StoreEc: 0x3EC    
    Lid: 21970   StoreEc: 0x8004010F PropTag: 0x668F0040
    Lid: 23921   StoreEc: 0x3EC    
    Lid: 21970   StoreEc: 0x8004010F PropTag: 0x67F10003
    Lid: 23921   StoreEc: 0x3EC    
    Lid: 21970   StoreEc: 0x8004010F PropTag: 0x668F0040
    Lid: 23921   StoreEc: 0x3EC    
    Lid: 21970   StoreEc: 0x8004010F PropTag: 0x67F10003
    Lid: 23921   StoreEc: 0x3EC    
    Lid: 21970   StoreEc: 0x8004010F PropTag: 0x668F0040
    Lid: 23921   StoreEc: 0x3EC    
    Lid: 21970   StoreEc: 0x8004010F PropTag: 0x67F10003
    Lid: 23921   StoreEc: 0x3EC    
    Lid: 21970   StoreEc: 0x8004010F PropTag: 0x668F0040
    Lid: 4999    StoreEc: 0x8004010F
    Lid: 23921   StoreEc: 0x3EC    
    Lid: 21970   StoreEc: 0x8004010F PropTag: 0x668F0040
    Lid: 23921   StoreEc: 0x3EC    
    Lid: 21970   StoreEc: 0x8004010F PropTag: 0x67F10003
    Lid: 7388    StoreEc: 0xFFFFFC06
    Lid: 26822  
    Lid: 30785   StoreEc: 0xFFFFFC06
    Lid: 1750    ---- Remote Context End ----
    Lid: 31418   --- ROP Parse Done ---
    Lid: 19217  
    Lid: 27409   StoreEc: 0xFFFFFC06
    Lid: 26961  
    Lid: 22865   StoreEc: 0xFFFFFC06
   at Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, Object objLastErrorInfo)
   at Microsoft.Mapi.MapiContainer.GetHierarchyTable(HierarchyTableFlags flags)
   at Microsoft.Exchange.Data.Storage.DefaultFolderManager.ReadFolderData()
   --- End of inner exception stack trace ---
   at Microsoft.Exchange.Data.Storage.DefaultFolderManager.ReadFolderData()
   at Microsoft.Exchange.Data.Storage.DefaultFolderManager..ctor(MailboxSession session)
   at Microsoft.Exchange.Data.Storage.MailboxSession.InternalInitializeDefaultFolders()
   at Microsoft.Exchange.Data.Storage.MailboxSession.Initialize(LogonType logonType, ExchangePrincipal owner, DelegateLogonUser delegateUser, Object identity, OpenMailboxSessionFlags flags)
   at Microsoft.Exchange.Data.Storage.MailboxSession.CreateMailboxSession(LogonType logonType, ExchangePrincipal owner, DelegateLogonUser delegateUser, Object identity, OpenMailboxSessionFlags flags, CultureInfo cultureInfo, String clientInfoString)
   at Microsoft.Exchange.Data.Storage.MailboxSession.OpenAsAdmin(ExchangePrincipal mailboxOwner, CultureInfo cultureInfo, String clientInfoString, Boolean useLocalRpc, Boolean ignoreHomeMdb)
   at Microsoft.Exchange.Data.Storage.MailboxSession.OpenAsAdmin(ExchangePrincipal mailboxOwner, CultureInfo cultureInfo, String clientInfoString, Boolean useLocalRpc)
   at Microsoft.Exchange.Assistants.DatabaseInfo.GetMailbox(ExchangePrincipal principal, String clientInfo)
   at Microsoft.Exchange.InfoWorker.Assistants.OOF.OofScheduleStore.ScanForScheduledOof()
   at Microsoft.Exchange.InfoWorker.Assistants.OOF.OofScheduleStore.Load(Boolean useCache)
   at Microsoft.Exchange.InfoWorker.Assistants.OOF.OofScheduler..ctor(DatabaseInfo databaseInfo, Boolean useCache)
   at Microsoft.Exchange.InfoWorker.Assistants.OOF.OofAssistant.OnStartInternal(EventBasedStartInfo startInfo)
   at Microsoft.Exchange.InfoWorker.Assistants.EventBasedAssistant.OnStart(EventBasedStartInfo startInfo)
   at Microsoft.Exchange.Assistants.EventBasedAssistantCollection.StartAssistants(EventBasedStartInfo startInfo)
   at Microsoft.Exchange.Assistants.EventController.Start()
   at Microsoft.Exchange.Assistants.OnlineDatabase.Start()
   at Microsoft.Exchange.Assistants.Util.<>c__DisplayClass2.<CatchMeIfYouCan>b__0()
   at Microsoft.Exchange.Common.IL.ILUtil.DoTryFilterCatch(TryDelegate tryDelegate, FilterDelegate filterDelegate, CatchDelegate catchDelegate)
   --- End of inner exception stack trace ---
   at Microsoft.Exchange.Common.GrayException.ExceptionCatcher(Object exception)
   at Microsoft.Exchange.Common.IL.ILUtil.DoTryFilterCatch(TryDelegate tryDelegate, FilterDelegate filterDelegate, CatchDelegate catchDelegate)
   at Microsoft.Exchange.Common.GrayException.MapAndReportGrayExceptions(UserCodeDelegate tryCode)
   at Microsoft.Exchange.Assistants.Util.CatchMeIfYouCan(CatchMe function)
   --- End of inner exception stack trace ---
   at Microsoft.Exchange.Assistants.Util.CatchMeIfYouCan(CatchMe function)
   at Microsoft.Exchange.Assistants.Base.CatchMeIfYouCan(CatchMe function).


Help is appreciated !!

Avatar of athelu
athelu
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Looks permission based. It is getting an access denied message. Did the affected uers AD object get moved? Does the OU the users are in have Permission inheritence on?
Avatar of Reiff
Reiff

ASKER

No objects were moved in AD, inheritable permissions is checked for that OU.....
Does the full outlook client work for the user? If soe, When you ctrl Click on the outlook tray icon and run the connectivity tests, what are the results?
Avatar of Reiff

ASKER

the client works...kinda, seems to only recieve mail when Cached mode is enabled. once i disable Cached mode it seems to work. I attached some screenshots of the connectivity test results.
Capture.JPG
Capture2.JPG
Capture3.JPG
Can you do the test again please but remove the checks for IMAP and POP ?
Avatar of Reiff

ASKER

Removing remove the checks for IMAP and POP not an option. please note that When cached mode is enabled the user receives the error task  User @lorenz.com reported error 0x800004005 the  operation  failed  when pressing the send and receive button. Mail does flow in both directions however.
OK. Lets check the autodiscover tests for the user in question.

http://technet.microsoft.com/en-us/library/bb124509.aspx
ASKER CERTIFIED SOLUTION
Avatar of Reiff
Reiff

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Glad you found a fix.