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Blackberry Manager Error

Posted on 2009-02-17
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Last Modified: 2012-06-21
I am getting an error with my Blackberry Manager software, a Users device hasn't connected for a couple of days. When you try and send a message via pin I get the following error:

Error has occurred while trying to send a message by PIN:
RPC error detail - RPC server unavailable

The RPC server says its running on the server.

How do I fix this problem?
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Question by:Powerhousecomputing
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8 Comments
 
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Expert Comment

by:matiasojeda
ID: 23661832
you can try to resend services book to the device.
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Author Comment

by:Powerhousecomputing
ID: 23661897
Ok will try that and let you know.
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Expert Comment

by:jdera
ID: 23662702
If that does not work, delete the service book entries from the bb device directly.  Go to Options > Advanced Options > Service Book.  Delete all the entries, you will not be able to delete them all and you will need to delete them one by one.  Go to BES for that one account, right click, Resend Service Book.  Wait 20 minutes and test.

If no joy, your next option is to the delete the user completely from the BES and put them back on BES and go from there.
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LVL 20

Expert Comment

by:jdera
ID: 23663014
If the 2 I mentioned still do not solve the issue, check out:

http://www.experts-exchange.com/Programming/Handhelds_-_PDAs/Blackberry/Q_22948173.html
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Expert Comment

by:jdera
ID: 23663026
Look to the link first, if it is more than one user having the issue, which is what it sounds like based on you description.
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Accepted Solution

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Powerhousecomputing earned 0 total points
ID: 23669248
Hi, thanks for your help but I found the problem. The blackberry services thats log onto the blackberry admin account had an incorrect password set. Reset password and made sure correct one was entered and it now communicates as per usual.
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Expert Comment

by:matiasojeda
ID: 23671590
:|
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Author Comment

by:Powerhousecomputing
ID: 23671603
Yea should have spotted that :)
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