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Two Versions of Adobe Acrobat causing license conflicts?

Posted on 2009-02-17
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Last Modified: 2013-11-12
Howdy,

I attempted to transfer my license for Adobe Creative Suite 2 from my old computer to my new one here at work.

Apparently I've done something wrong, because now when I attempt to use Adobe Acrobat 7.0 Professional it will allow me to use the program for about 30 seconds, then it will stop me with the error message that I've uploaded a screenshot for.  

I've followed that pop up through until I get the following message:

"Too Many Activations

The maximum number of activations allwed for this copy of Adobe Creative Suite has already been reached...

blah blah blah...

Click the Phone Activation button to speak with one of our Customer Care representatives"

I've called twice and they've given me authorization codes after which the program will work for about 5 minutes and then lock me out again. Funny thing is is that the rest of my Creative Suite 2 programs work properly.

I'm beginning to suspect that the problem has to do with the fact that I have (for whatever reason) two versions of Adobe Acrobat installed - Adobe Acrobat 7.0 Professional (apparently associated with my CS2 install) and Adobe Acrobat 9 Standard.

I only use these programs to view .pdf files and that's it. Acrobat 9 Standard works fine, but I can't find a way to make it my default program for .pdf files.

How can I either make Acrobat 9 my default for .pdf's or how can I resolve the too many activations issue?
adobe-activation.jpg
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Question by:SolidGold
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by:Jason C. Levine
Jason C. Levine earned 1000 total points
ID: 23663451
Hi SolidGold,

Welcome to the wonderful world of Adobe Product activations.

For the record, the mistake was that you didn't deactivate the install on the old computer before transferring.

What you may want to do is use the CSClean tool from Adobe to completely uninstall every trace of the Creative Suite from the computer then reinstall it and hope the codes they gave you work.

>> Acrobat 9 Standard works fine, but I can't find a way to make it my default program for .pdf files.

Alternately, go to Explorer | Tools | Folder Options | File Types and manually set the .pdf extension to map to your Adobe 9 exe file...
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by:SolidGold
ID: 23664182
Jason,

Thanks for the response!

(I'm running Windows XP btw)

When I go to Explorer | Tools | Folder Options | File Types, select the .pdf extension and click "Change..." next to "Opens with: Adobe Acrobat 7.0" my computer prompts me to "Choose the program you want to use to open this file:".

Because Acrobat 9 Standard is not listed in the recommended or other programs lists, I've located the .exe using the "Browse..." button. However, when I tell it to open Acrobat.exe within the Acrobat 9 program files folder, it returns me to the "Choose the program you want to use to open this file" with no changes to the window. It is still highlighting Adobe Acrobat 7.0 and Acrobat 9 is nowhere to be found.

Do you have any advice on this? Why its not working?

I would prefer simply telling my computer to make Acrobat 9 the default program for .pdf files rather than reinstalling my Creative Suite if possible.
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by:Jason C. Levine
Jason C. Levine earned 1000 total points
ID: 23664262
>> Do you have any advice on this? Why its not working?

It may be as you thought...the programs are conflicting.

Try assigning the pdf extension to Notepad, then retry Acrobat 9.

If nothing works, you may have to use CSClean...
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Author Comment

by:SolidGold
ID: 23665236
Hi again Jason!

I've tried your suggestions for assigning the pdf extension to notepad and then back to Acrobat 9, with no success.

Can you point me to this CSClean that you speak of? I've searched on Adobe for it with no success. I assume that I am looking for a version that is specific to Creative Suite 2 (which is what I have)?

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by:Jason C. Levine
Jason C. Levine earned 1000 total points
ID: 23665256
Sorry, it's cs3clean.  My bad there:

http://www.adobe.com/support/contact/cs3clean.html

Be really, really careful with it and read all of the instructions before using it.  Backups would be a good idea.
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Author Comment

by:SolidGold
ID: 23665525
Thanks for the help Jason. I'm going to try some things out on this end and will return with results and points accordingly. Bear with me for a day or two.
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by:Jason C. Levine
ID: 23665551
I'm not going anywhere.
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SolidGold earned 0 total points
ID: 23672038
Here's what worked:

I convinced our IT guy to dig up my old system and we uninstalled Adobe CS2 from it entirely, in the hopes that that would eliminate any license conflicts. We next planned to uninstall CS2 from my current system.

However, in the process of uninstalling CS2 on my current system, I found out that CS2 would allow me to uninstall specific components of the suite. So, I uninstalled Adobe Acrobat 7.0 Professional only, and left all the other programs on my system. After I did that, I was able to successfully instruct my computer to open .pdf files with Adobe Acrobat 9 Standard using the Explorer | Tools | Folder Options | File Types strategy that you described in your first comment.
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by:Jason C. Levine
ID: 23673788
Very cool.  I never had CS2 so I didn't know you could selectively uninstall.  AFAIK CS3 is an all or nothing uninstall depending on which version of the suite you buy.

Thanks.
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Expert Comment

by:Jason C. Levine
ID: 23674338
>> I can't say that you "solved" this one, but your input certainly helped.

I didn't solve it, you did.  This is an appropriate way to close the issue.
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