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Bad Pool Header BSOD

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940 Views
Last Modified: 2012-05-06
I have been receiving complaints from a few of my teachers that they are getting BSOD's. I changed the recovery option to NOT restart so they can give me some information about the STOP message that they are getting. This teacher showed me that he was getting a bad pool header. I copied his minidump files to my thumb drive, but really have no clue how to read them or address the issue.
(Sorry I had to change the dmp extension to txt so that they would allow me to upload the file)

 Please help! Frustrated in pittsburgh
minidump.zip
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Can you post any relevant errors in the event log - troubleshooting from a dump file is difficult at best. Typically it can mean many types of things anywhere from bad ram to invalid device drivers.
This may or may not help but opening your dump file reveils that the process name which caused the fault is savservice.exe and processlibarary shows thats an anti-virus software by Sophos. http://www.processlibrary.com/directory/files/savservice/ You may wish to uninstall that software or examine it.

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I have not had access to the end users laptop. When I get it what should I look for in the event log?
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