Bad Pool Header BSOD

Posted on 2009-02-17
Last Modified: 2012-05-06
I have been receiving complaints from a few of my teachers that they are getting BSOD's. I changed the recovery option to NOT restart so they can give me some information about the STOP message that they are getting. This teacher showed me that he was getting a bad pool header. I copied his minidump files to my thumb drive, but really have no clue how to read them or address the issue.
(Sorry I had to change the dmp extension to txt so that they would allow me to upload the file)

 Please help! Frustrated in pittsburgh
Question by:rberrott
    LVL 5

    Expert Comment

    Can you post any relevant errors in the event log - troubleshooting from a dump file is difficult at best. Typically it can mean many types of things anywhere from bad ram to invalid device drivers.
    LVL 5

    Accepted Solution

    This may or may not help but opening your dump file reveils that the process name which caused the fault is savservice.exe and processlibarary shows thats an anti-virus software by Sophos. You may wish to uninstall that software or examine it.

    Author Comment

    I have not had access to the end users laptop. When I get it what should I look for in the event log?

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