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WordPerfect 11 is giving a print error indicating that a custom page size is being used

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Last Modified: 2013-12-26
In WordPerfect 11, which is up to date with service patches, I am getting the message "The document page size is set to a custom form that may not be supported by this printer driver.
If you incur problems, set your document page size to printer defined sizes." before printing. I have the page set to a standard 8.5x11 (Letter) size. How can I make this message stop?
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Civil Engineer
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Commented:
Go to Support.Corel.Com, select WordPerfect Office in the Search by Product, and search for: Page Size or 753598.  That article explains how to rename the PrintEngine registry key.

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Author

Commented:
Okay, I tried uninstalling the default printer and that didn't work.

Also, I am trying the regedit procedure, but I don't have an envelope as the steps detail

"Navigate to WordPerfect below the print engine key select and open 14, 13, 12, 11, 10 depending on the version your using.
Right click on the Envelope folder and left click on Rename. Change the name to EnvelopeOld"...
I have a folder named 11, but no envelope. Any suggestion on what that means?
Kenneth HobsonCivil Engineer
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Commented:
Rename the PrintEngine Key.

Author

Commented:
So only rename the PrintEngine Key and leave the 11 folder as is?
Kenneth HobsonCivil Engineer
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Commented:
Just right click the PrintEngine key and rename it.   WP will rebuild the subkeys and values as it needs to.

Author

Commented:
Renaming it worked. Just wanted to be safe that was all there was to it. Thanks!
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