My computer freezes every time nearly every time I plug in a USB device

Posted on 2009-02-17
Last Modified: 2013-11-18
I have an ageing Comaq Presario which is suffering with malfunctioning USB ports. Pretty much any external hard disc device or USB Memory stick I plug in freezes the cursor and I have to shut down by pressing and holding the on/off button. Sometime smy old 250MB stick works but anything bigger not.
I have tried resetting the BIOS settings to default as was mentioned in another post - the next thing to try is updating USB drivers I guess - can anyone tell me the best to do this? Or if anyone has any other suggestions then they would be gratefull received.
Question by:Drekkly
    LVL 8

    Accepted Solution

    You should first try updating the drivers. If you give me the exact model i can find them for you.

    With the price of PCI usb cards what they are, i would suggest installing a new card...

    heres one that i recently purchased for a relic of a machine and it works great.

    Author Comment

    It's a Presario 061
    System Model : PX628AA-ABU SR1420UK GB520
    System Type: X86-based PC

    Many thanks :)


    Author Comment

    IS this thread still open?
    LVL 8

    Expert Comment

    Sorry for the delay.

    heres a link to the drivers offered for your comp, as you see usb is not listed and i am going under the assumption that is because they rely on the usb drivers inherent to xp.

    You could try going into device manager ( right click my computer select properties , hardware tab, device manager) goto human interface devices - your usb ports will be listed here.

    right click then click update driver and let it connect to the internet to look.

    if it doesnt find any better / suitable drivers right click and select uninstall.

    reboot. your computer will recognize them and install them with the xp drivers.

    let me know.

    Author Comment

    OK that's great - thanks for the reply - I'll have a go at that this evening after work and let you know how I get on.

    Author Comment

    OK I tried both. No new drivers were found for the first suggestion. Then after I deleted an restart it still not work. Just as an aside - my mouse and webcam both work and they use USB ports? So is it bacl ti intsalling a new PCI card? Thanks again.

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