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My computer freezes every time nearly every time I plug in a USB device

Posted on 2009-02-17
Medium Priority
Last Modified: 2013-11-18
I have an ageing Comaq Presario which is suffering with malfunctioning USB ports. Pretty much any external hard disc device or USB Memory stick I plug in freezes the cursor and I have to shut down by pressing and holding the on/off button. Sometime smy old 250MB stick works but anything bigger not.
I have tried resetting the BIOS settings to default as was mentioned in another post - the next thing to try is updating USB drivers I guess - can anyone tell me the best to do this? Or if anyone has any other suggestions then they would be gratefull received.
Question by:Drekkly
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Accepted Solution

Dirtpatch-Jenkins earned 1500 total points
ID: 23665011
You should first try updating the drivers. If you give me the exact model i can find them for you.

With the price of PCI usb cards what they are, i would suggest installing a new card...

heres one that i recently purchased for a relic of a machine and it works great.


Author Comment

ID: 23672250
It's a Presario 061
System Model : PX628AA-ABU SR1420UK GB520
System Type: X86-based PC

Many thanks :)


Author Comment

ID: 23683795
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Expert Comment

ID: 23686256
Sorry for the delay.

heres a link to the drivers offered for your comp, as you see usb is not listed and i am going under the assumption that is because they rely on the usb drivers inherent to xp.

You could try going into device manager ( right click my computer select properties , hardware tab, device manager) goto human interface devices - your usb ports will be listed here.

right click then click update driver and let it connect to the internet to look.

if it doesnt find any better / suitable drivers right click and select uninstall.

reboot. your computer will recognize them and install them with the xp drivers.

let me know.

Author Comment

ID: 23689653
OK that's great - thanks for the reply - I'll have a go at that this evening after work and let you know how I get on.

Author Comment

ID: 23704048
OK I tried both. No new drivers were found for the first suggestion. Then after I deleted an restart it still not work. Just as an aside - my mouse and webcam both work and they use USB ports? So is it bacl ti intsalling a new PCI card? Thanks again.

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