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computer slow to wake up

JeanetteSmith
on
Medium Priority
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Last Modified: 2012-08-13
one of our users has a Dell Optiplex 745 (so not too old of a PC) and lately when she comes in each morning, it takes forever to "wake up" - she reboots each night and when she arrives in the morning she moves the mouse, but nothing happens for several minutes (up to 20 or 30 minutes) - hibernation and standby are turned off - I don't see any errors in the Event Viewer - looking for suggestions on what else to check
She has a Dell LCD monitor, model 1704FPTt.
Thank you.
(PS - I have no idea how to classify this - sorry if it's in the wrong zone)
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my first instinct would be ...

boot into safe mode, goto msconfig and disable all suspect apps from startup then run anti virus.

disable all screensavers.

reboot. did it help?

Author

Commented:
I'll have to make a field-trip over there tomorrow to try those things out, as we can't boot into SafeMode remotely - I'll try your suggestions and let you know.

I already did disable our one problem service that is a known issue here.

The screensaver cannot be disabled, as it is corporate policy to lock the workstation after 15 minutes of inactivity (HIPAA regulated).

On second thought, I can try using CCleaner (remotely) to get rid of anything extra from the startup - I'll try that and let you know how I make out
Would you happen to be using a  McAfee product for antivirus?
Im sorry, im new to Expert Exchange. i shouldnt ask a question then wait to reply.

The reason i asked about McAfee is this... it seems that MaCafee doesnt wake the computer for scheduled scans, it waits till the comp is brought out of "sleep"  then begins.

So depending on system specs, this may bog the computer down enough to explain the delay.

Author

Commented:
No, we use Symantec/Norton Corporate on over 3000 computers - this is the only one I know of with this problem, so I'm thinking it's not the AV software - thank you for the suggestion though
I think we found the problem... the monitor is starting to fail.  The user tried an old monitor that she found in storage in her department and the problem has vanished.  Prior to that, she waited 45 minutes for her monitor to "wake up" today - ugh, that poor woman!

I appreciate your suggestions and your time to look at my concern.  Thank you.

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