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New GAL entries not showing when OAB is being used

Posted on 2009-02-17
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Last Modified: 2012-05-06
Help!

Please keep in mind that I am not the domain admin, so some troubleshooting steps may take a while to get authorized.  With that said, here's the issue:

We recently noticed that when we enable cached exchange mode, outlook seems to be pulling the OAB file successfully, but the OAB is old.

I've regenerated the OAB on the exchange server and we saw these errors:
===========Error 1==================
Event Type:      Error
Event Source:      MSExchangeSA
Event Category:      OAL Generator
Event ID:      9331
Date:            2/17/2009
Time:            2:08:38 PM
User:            N/A
Computer:      MailServer01
Description:
OALGen encountered error 80004005 (internal ID 501053f) accessing the public folder store while generating the offline address list for address list '\Global Address List'.
- Default Offline Address List

For more information, click http://www.microsoft.com/contentredirect.asp.
----------------------------------
==============Error 2================
Event Type:      Error
Event Source:      MSExchangeSA
Event Category:      OAL Generator
Event ID:      9126
Date:            2/17/2009
Time:            2:08:38 PM
User:            N/A
Computer:      MailServer01
Description:
OALGen encountered error 80004005 while calculating the offline address list for address list '\Global Address List'.  This offline address list will not be available for client download.  
- Default Offline Address List

For more information, click http://www.microsoft.com/contentredirect.asp.
-------------------------

I found the microsoft article to troubleshoot this issue and still cannot understand where the problem is: http://support.microsoft.com/kb/922251

The main exchange server in the org has not been decommissioned and no servers have been removed from the replica list.

Can anyone help?  Just to clarify, if we disable the cached exchange mode, the distribution lists are visible, but if we enable cached exchange mode and it looks to the OAB, it does not have the lists.  We have tried to force the server to rebuild the OAB and download it to the client again and we still experience the issue.
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Question by:piattnd
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by:CynepMeH
ID: 23665361
What service pack are you running on the system? Also, after you rebuilt OAB, did you restart Exchange Services or the server itself? If possible, restart the server and report if you're still having the same issue. Keep in mind that otherwise it can take up to 2 hours to see the update.

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by:piattnd
ID: 23665378
We are running Server 2003 SP1 on the main exchange server responsible for building and replicating out the OAB.  We have not restarted the server (probably the last thing I want to do for now).  Any other ideas?

The items that are missing in the GAL were created on Friday of last week.
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by:CynepMeH
ID: 23665379
Erm, sorry I meant 24 hours, not 2 hours. Here's add'l info:
http://support.microsoft.com/kb/841273

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Expert Comment

by:CynepMeH
ID: 23665400
What version of SP are you running on Exchange?
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by:piattnd
ID: 23665414
Yeah I read through that too.  I tried to rebuild the OAB and tried to force replication of that OAB to our other sites and still, same issue.
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Author Comment

by:piattnd
ID: 23665416
Pardon the ignorance, where can I check the SP running for exchange?
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Expert Comment

by:CynepMeH
ID: 23665485
Properties of your exchange server in system manager
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by:CynepMeH
ID: 23665538
Just in case: Open System Manager > Administrative Groups > Admin Group where server resides (usually First Administrative Group) > Servers > <server you wish to check> - right click, properties.
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by:piattnd
ID: 23665547
Service Pack 2
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by:CynepMeH
ID: 23665568
Please clarify few other points:

1. Does this problem happen only on one client or do you have multiple clients affected?
2. Which version of Outlook are you running (incl. SP level - that's in "Help > About" of Outlook)
3. How many exchange servers do you have? Which versions? If multiple, are users on  other exchange servers affected as well?
4. Have you tried clearing local OAB files? If not, try this:

A. Log out and log in as a local admin.
B. Navigate to %userprofile%\Local Settings\Application Data\Microsoft\Outlook folder
C. Move or rename *.oab files - make sure that no *.OABs are left in folder
D. Log in as the user and attempt to download OAB - do you get the same results?

Based on what you're describing, I believe the issue may be on the client itself. Please report your findings.
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by:piattnd
ID: 23665665
1) Any client that enables cached exchange mode, including me and any of my IT coworkers.
2) Version 11.5608.5606 no SP listed
3) We have about 6 exchange servers, all same service packs.  Still confirming if other exchange users are affected.
4) Yes I have tried clearing all OAB files and re-downloading them from the server.  Still same issue.
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Expert Comment

by:CynepMeH
ID: 23665722
To make sure, when you created a new OAB, did you use the same name? If so, that could be causing the issue. (from link below): "If you delete an offline address list, do not create an offline address list with the same name for a period of seven days". Give that a shot - this article has more info.

http://blogs.msdn.com/dgoldman/archive/2007/04/19/outlook-oab-download-fails-with-0x80004005-and-0x8004010f.aspx

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by:piattnd
ID: 23671392
It will probably take me most of the day to look into this further.  Thanks for the link, I'll read through that and try to get back to you later today.
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CynepMeH earned 1500 total points
ID: 23727486
Any updates?
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Author Comment

by:piattnd
ID: 23742252
Yeah sorry, here's the latest:

We moved the OAB services to see if the problem was deep within the AD Schema (as microsoft also suggested) and found that the OAB generated successfully.  We rebooted the original exchange and the issue appears to have resolved itself.  Not sure what the root cause was though.
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Author Closing Comment

by:piattnd
ID: 31548063
Thank you for your assistance
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by:ehetzel
ID: 24029653
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