saldanna
asked on
Why do I get a blank error opening a PDF using IE, Firefox, and Chrome
Every time I try to open a PDF in IE, Firefox, and Chrome, an error window pops up that is blank. How am I supposed to figure out the problem when it won't give me the error?
I am using Acrobat 9 and Windows 7. I have tried to reinstall and repair with noting fixing the problem. Once in a while if I constantly refresh, it will eventually display the PDF, but not often.
Any ideas?
I am using Acrobat 9 and Windows 7. I have tried to reinstall and repair with noting fixing the problem. Once in a while if I constantly refresh, it will eventually display the PDF, but not often.
Any ideas?
If you have firefox, install the foxit reader plugin and see if that helps at all. I know its not a solution, but im just wondering if it will open the pdf for you.
Hello saldanna,
Does the problem occur with one PDF file or all PDF files? If only one file, there could be something wrong with the file.
If you open the PDF file from Acrobat (is this the Reader or Pro version?), will the file open?
Troubleshooter when PDF will not open in browser
http://www.bnl.gov/itd/webapps/pdf_help.asp
Hope this helps!
war1
Does the problem occur with one PDF file or all PDF files? If only one file, there could be something wrong with the file.
If you open the PDF file from Acrobat (is this the Reader or Pro version?), will the file open?
Troubleshooter when PDF will not open in browser
http://www.bnl.gov/itd/webapps/pdf_help.asp
Hope this helps!
war1
ASKER
Hi was1,
I am using Acrobat 9 Extended. If I install reader, the files will open correctly. If there is a link I can right click and save them and they open. It is only in the actual browser that I get this blank error message.
I will try the link you provided.
Thanks
I am using Acrobat 9 Extended. If I install reader, the files will open correctly. If there is a link I can right click and save them and they open. It is only in the actual browser that I get this blank error message.
I will try the link you provided.
Thanks
ASKER
I went to the link and did what it said to do and now instead of a blank error, I get "There was an error opening this document. This file can not be found." The file is there because if I right click and do a save as, it downloads the file and I can open it with Acrobat.
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ASKER
This solution did work in Firefox and IE, but I could not find how to make this work in Google Chrome.
After finally getting the error to display and doing some searching, the problem has to do with the file name having an unusual character or space in it which the plugin doesn't convert and instead says the file can't be found.
I installed Foxit PDF and it works correctly every time, so the issue is definitely an Acrobat problem.
After finally getting the error to display and doing some searching, the problem has to do with the file name having an unusual character or space in it which the plugin doesn't convert and instead says the file can't be found.
I installed Foxit PDF and it works correctly every time, so the issue is definitely an Acrobat problem.
ASKER
I should have split the points between Dirtpatch-Jenkins: and bottlegreen since I did end up installing Foxit and it does work for all three browsers.
Not sue if it is too late to split the points or not or how to do it. I am new to the whole points system.
Not sue if it is too late to split the points or not or how to do it. I am new to the whole points system.