Why do I get a blank error opening a PDF using IE, Firefox, and Chrome

Posted on 2009-02-17
Medium Priority
Last Modified: 2012-05-06
Every time I try to open a PDF in IE, Firefox, and Chrome, an error window pops up that is blank.  How am I supposed to figure out the problem when it won't give me the error?

I am using Acrobat 9 and Windows 7.  I have tried to reinstall and repair with noting fixing the problem.  Once in a while if I constantly refresh, it will eventually display the PDF, but not often.

Any ideas?
Question by:saldanna

Expert Comment

ID: 23665424
If you have firefox, install the foxit reader plugin and see if that helps at all. I know its not a solution, but im just wondering if it will open the pdf for you.
LVL 97

Expert Comment

ID: 23665437
Hello saldanna,

Does the problem occur with one PDF file or all PDF files?  If only one file, there could be something wrong with the file.

If you open the PDF file from Acrobat (is this the Reader or Pro version?), will the file open?

Troubleshooter when PDF will not open in browser

Hope this helps!

Author Comment

ID: 23665563
Hi was1,

I am using Acrobat 9 Extended.  If I install reader, the files will open correctly.  If there is a link I can right click and save them and they open.  It is only in the actual browser that I get this blank error message.  

I will try the link you provided.

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.


Author Comment

ID: 23666679
I went to the link and did what it said to do and now instead of a blank error, I get "There was an error opening this document.  This file can not be found."  The file is there because if I right click and do a save as, it downloads the file and I can open it with Acrobat.

Accepted Solution

bottlegreen earned 1500 total points
ID: 23767075
Not sure how to get the inbrowser plugin working, but a solution if you want to get the pdf's open at least is to disable the Adobe Acrobat plugin in Firefox in the Addons box.

When you've done that, you'll get a 'Would you like to save or open", select open and make sure "Do this action everytime" box is checked.

Author Closing Comment

ID: 31552624
This solution did work in Firefox and IE, but I could not find how to make this work in Google Chrome.

After finally getting the error to display and doing some searching, the problem has to do with the file name having an unusual character or space in it which the plugin doesn't convert and instead says the file can't be found.

I installed Foxit PDF and it works correctly every time, so the issue is definitely an Acrobat problem.

Author Comment

ID: 23768032
I should have split the points between Dirtpatch-Jenkins: and bottlegreen since I did end up installing Foxit and it does work  for all three browsers.

Not sue if it is too late to split the points or not or how to do it.  I am new to the whole points system.

Featured Post

[Webinar] Cloud and Mobile-First Strategy

Maybe you’ve fully adopted the cloud since the beginning. Or maybe you started with on-prem resources but are pursuing a “cloud and mobile first” strategy. Getting to that end state has its challenges. Discover how to build out a 100% cloud and mobile IT strategy in this webinar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Citrix XenApp, Internet Explorer 11 set to Enterprise Mode and using central hosted sites.xml file.
In threads here at EE, each comment has a unique Identifier (ID). It is easy to get the full path for an ID via the right-click context menu. However, we often want to post a short link within a thread rather than the full link. This article shows a…
Google currently has a new report that is in beta and coming soon to Webmaster Tool accounts. This Micro Tutorial will highlight new features for Google Webmaster Tools.
Want to learn how to record your desktop screen without having to use an outside camera. Click on this video and learn how to use the cool google extension called "Screencastify"! Step 1: Open a new google tab Step 2: Go to the left hand upper corn…
Suggested Courses
Course of the Month17 days, 6 hours left to enroll

862 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question