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Blackberry Enterprise Software has stopped working!!!! Please help!!!

Medium Priority
7,679 Views
Last Modified: 2012-05-06

Our BES (Blackberry Professional Software) just stopped working this morning, ie no devices can contact the server. We have Exchange 2003 Enterprise.

These are the errors we are getting in the Application Event Log:

Event Type: Error
Event Source: BlackBerry Messaging Agent BES01 Agent 1
Event Category: None
Event ID: 10275
Date: 18/02/2009
Time: 1:42:39 PM
User: N/A
Computer: BES01
Description:
Failed to retrieve the Server DN, shutting down


...followed by...


Event Type: Error
Event Source: BlackBerry Messaging Agent BES01 Agent 1
Event Category: None
Event ID: 10277
Date: 18/02/2009
Time: 1:42:39 PM
User: N/A
Computer: BES01
Description:
BlackBerry Messaging Agent BES01 Agent 1 failed to start. Error code 5305



I have reinstalled Exchange 2003 Enterprise System Manager plus ESM SP2 and rebooted - still no luck.

Stopping and starting the services manually after the server has been restarted gives the same errors.

I think the issue is this - when I click on on Edit Mapi Profile, I get the following error:

"Invalid properties in MsgSvcTable (00000000)"

I came across a Blackberry article http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB04161

Under KEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\BlackBerryServer, I don't have a MAPI Profile value to export or delete.

Please help!!



Comment
Watch Question

Commented:
http://www.blackberryforums.com/bes-admin-corner/141459-bb-manager-not-pulling-up-gal-after-upgrading-sp6.html

Slightly related thread, page 2 has your error:

http://www.blackberryforums.com.au/forums/general-bes-discussion/1645-weird-situation-my-bes.html

Sounds like you need to check that your MAPI profile is there. If not, what happens when you create one?

Other link to look through with other recommendations based on your event errors:

http://www.blackberryforums.com.au/forums/microsoft-exchange/3430-bes-sp6-upgrade-problem-error-5305-a.html

Author

Commented:
Can I recreate the MAPI profile without reinstalling BES?

Under HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles, can I delete the BlackberryManager and BlackberryServer?  (See attached screenshot)  Are these the MAPI profiles?
screen.bmp

Commented:
Go to Start -> Program Files -> Blackberry Professional (or Enterprise) Server -> Edit Mapi Profile. Run as the BES service account. If you don't have anything in there, then set it up using the BES service account.

You can also ensure that the rest of your BES is working correctly by going into the Blackberry Server Configuration program. This allows you to configure your DB, etc.

Start there.

Author

Commented:
But the issue is when I click on Edit Mapi Profile, I get the error:

Invalid properties in MsgSvcTable (00000000)

From your last article, I just saw that Outlook was installed - I have removed it, rebooted, installed ESM and ESM SP2, and rebooted again.  

Still no connection to devices and still same error for Edit Mapi Profile!

Author

Commented:
Everything else passes tests in the Server Config.

Author

Commented:
Should I just reinstall BES?

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Commented:
Worked like a charm.  Thanks...

Author

Commented:
No worries
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