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Outlook 2007: public folders are not added to the public folder favorites

Hi, lots of our users are working with public folder favorites.
They right click on a public folder in Outlook 2007 and choose "Add to favorites".
Then they set the "Options >>" as shown in the screenshot.

As from the description of the settings, newly created subfolders of this public folder should automatically be added to the favorites folder. But unfortunately, this does not work all the time. Some of these subfolders simply do not show up in the favorites folder (we've already waited for 3 days and they still don't show up).

For some other users, the folder is added to the favorites folder (both users have the same permissions on the public folders).
The only way to solve the problem so far is, to remove all the folders from the public folder favorites and re-add them. But for the next subfolder, the same thing happens again.

Outlook 2007 / SP1 on WinXP / SP2 machine (Exchange 2003 server)
public-folder-favorites.bmp
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dsw_appl
Asked:
dsw_appl
2 Solutions
 
apache09Commented:
For one of the users who cannot add favorites try the following:

Close and Re-Open Outlook using
Start>Run>Outlook.exe /resetnavpane

Then have the user try to re-add the favorite

Does this work?

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dsw_applAuthor Commented:
I was just able to solve this problem.

1. I created a new Outlook Profile for the affected user.
2. I moved all the files from "%userprofile%\application data\microsoft\outlook" and "%userprofile%\local settings\application data\microsoft\outlook" to some backup folder (all of the files are re-created at the next Outlook start)

Now the folders are added to the favorites folder again.
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miztyCommented:
using outlook.exe /resetnavpane worked but it deleted the user's shortcuts to other user's calendars. just a warning. this user had at least 50 other calendars open. thanks for the fix though, i was going stir crazy.
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