Outlook 2007: public folders are not added to the public folder favorites

Posted on 2009-02-17
Last Modified: 2012-05-06
Hi, lots of our users are working with public folder favorites.
They right click on a public folder in Outlook 2007 and choose "Add to favorites".
Then they set the "Options >>" as shown in the screenshot.

As from the description of the settings, newly created subfolders of this public folder should automatically be added to the favorites folder. But unfortunately, this does not work all the time. Some of these subfolders simply do not show up in the favorites folder (we've already waited for 3 days and they still don't show up).

For some other users, the folder is added to the favorites folder (both users have the same permissions on the public folders).
The only way to solve the problem so far is, to remove all the folders from the public folder favorites and re-add them. But for the next subfolder, the same thing happens again.

Outlook 2007 / SP1 on WinXP / SP2 machine (Exchange 2003 server)
Question by:dsw_appl
    LVL 47

    Assisted Solution

    For one of the users who cannot add favorites try the following:

    Close and Re-Open Outlook using
    Start>Run>Outlook.exe /resetnavpane

    Then have the user try to re-add the favorite

    Does this work?

    LVL 2

    Accepted Solution

    I was just able to solve this problem.

    1. I created a new Outlook Profile for the affected user.
    2. I moved all the files from "%userprofile%\application data\microsoft\outlook" and "%userprofile%\local settings\application data\microsoft\outlook" to some backup folder (all of the files are re-created at the next Outlook start)

    Now the folders are added to the favorites folder again.

    Expert Comment

    using outlook.exe /resetnavpane worked but it deleted the user's shortcuts to other user's calendars. just a warning. this user had at least 50 other calendars open. thanks for the fix though, i was going stir crazy.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    How to improve team productivity

    Quip adds documents, spreadsheets, and tasklists to your Slack experience
    - Elevate ideas to Quip docs
    - Share Quip docs in Slack
    - Get notified of changes to your docs
    - Available on iOS/Android/Desktop/Web
    - Online/Offline

    "Migrate" an SMTP relay receive connector to a new server using info from an old server.
    To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…
    In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…

    761 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    8 Experts available now in Live!

    Get 1:1 Help Now