We help IT Professionals succeed at work.

We've partnered with Certified Experts, Carl Webster and Richard Faulkner, to bring you a podcast all about Citrix Workspace, moving to the cloud, and analytics & intelligence. Episode 2 coming soon!Listen Now

x

Portable Hard Drive Problem

jonnyfletch
jonnyfletch asked
on
Medium Priority
648 Views
Last Modified: 2012-05-06
I have a portable hard drive, it worked then I switched it on and a blue light comes on as normal but next to it a red one also appears. When its connected in the computer seems to know something is connected with the noise but the hard drive doesnt show up in the my computer bit any more. However it shows up in the safely remove hardware bit as USB Mass Hardware Device.

The Hardrive is a:
Western Digital Scorpio 160.0gb

And the other information which you might want to know, means nothing to me but:

WD1600B EVE - 00UYT0
WD1600BEVE

Drive Parameters: LBA 312581808
Enhanced IDE Hard Drive

S/N: WXCY07037514

Hope any of that stuff helps. Thanks
Comment
Watch Question

Can you see the drive in Disk Management? (Right click "My computer" > choose "Manage" > Disk Management.)

Author

Commented:
Nope just my c: drive and the recovery HP one
Is the hard drive USB powered? Some hard drives that are come with a usb cable with 2 plugs that both need to be plugged in sometimes to power the drive enough to fully work.

Also does it show anything in device manager when you connect it as an unknown device or something with no drivers installed.
go into device manager and delete the drivers, plug out the drive and plug it in again

Author

Commented:
Well it came with  a mains adapter but ive never used it. I connected it on my computer and laptop using a USB connection, and at Uni using a Firewire connection.

On the device manager, you can see it. It says USB Mass Storage Device, but has a the exclamation yellow sign on it. When I open it up it says:

Device Type: USB Controller
Manufacturer: Compatible USB Storage Device
Location: Port_#0002.Hub_#0007

This device cannot start. (Code 10)

Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.
THere could be a number of reasons:

1. USB connector (change it and try)

2. Hard disk casing may have become faulty overtime..

3. Harddisk may be corrupt. Thats why it detects it but cannot read naything from it

The last is the most probable if the  light stays red for verylong

Not the solution you were looking for? Getting a personalized solution is easy.

Ask the Experts

Author

Commented:
Its plugged in now, but no red light it changes from being on and not
Device Type: USB Controller
Manufacturer: Compatible USB Storage Device
Location: Port_#0002.Hub_#0007

This device cannot start. (Code 10)

plug OUT the drive
delete its device manager "key"
plug IN the device
1. Hard drive may be bad

2. Reboot

3. rollback driver on device

Commented:
This is a problem I've seen too many times whereby the drivers can get corrupted so while the computer detects it and what not, it doesn't install it because the driver its trying to use (that is already on the system) is corrupt

The problem is that I cannot for the life of me remember how to rebuild that bit of the driver area.  I'm sure there was a command you had to type in after stopping a service or something but I just cannot remember

Author

Commented:
Ive tried to roll back the driver but its unclickable, i tried updating the driver but its already at the best possible one. And how do I delete the "key" it doesnt appear when its plugged out
On device manager click view and choose "Show hidden devices", and you should be able to see it.

Another thing I would try is plug it in, uninstall out of device managaer, unplug it and reboot. The once its back up plug it back in.

Author

Commented:
I uninstalled it, plugged it back in and when it says installing new driver it stops and says its failed. I really need this to work lol it has loads of really important uni stuff on!
Did you reboot before you plugged it back in, also have you tried it on a different computer. That would show if it is a computer or HD issue.
CERTIFIED EXPERT
Distinguished Expert 2019

Commented:
you should diagnose first if the drive is bad, or the enclosure (or cable)
can you remove the disk drive, and connect it directly to ide, or sata ports?
this will show if the drive is ok, or not.

Author

Commented:
You cant remove it without breaking it really from the case, id have no idea to put it back together

Author

Commented:
My brother is asking me another question

What is the best software to use when burning tv shows like Scrubs, Heroes onto DVD?

Also what is the best software to burn movies, convert to dvd etc which doesnt take forever to burn.

Thanks

Ive taken my hard drive into the store, so ill just give the points to anyone for this answer as i dont really use this that much thanks alot
CERTIFIED EXPERT
Distinguished Expert 2019

Commented:
use any dvd burning soft, like Nero

Author

Commented:
I have i need a good specific one that i will always use and it wont take like hours to burn my dvd
The program isnt really going to make it any faster. What will do that is a faster drive. It takes longer due to the size of the files and the only way to make it faster with software is to create smaller files (which loses quality). What is the speed of your current drive?
CERTIFIED EXPERT
Distinguished Expert 2019

Commented:
i would even advise against using a faster drive- in many cases, it results in dvd's that you cannot read on many other PC's...
Access more of Experts Exchange with a free account
Thanks for using Experts Exchange.

Create a free account to continue.

Limited access with a free account allows you to:

  • View three pieces of content (articles, solutions, posts, and videos)
  • Ask the experts questions (counted toward content limit)
  • Customize your dashboard and profile

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.