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SBS 2008 Shared Fax on XP Machine

3rd SBS 2008 Installation for me.  First one utilizing the shared fax.  SBS 2003 shared fax has always been a breeze.  Fax on SBS 2008 is setup to receive and print automatically - no problems.  Xp Pro clients have fax services installed via add/remove programs - shared fax from SBS machine installed via Add printer/fax wizard on XP machine using \\servername\fax.   Double-clicking fax on XP machine brings up fax console where inbox is full of all incoming faxes, can view the tif files no problem.  The problem resides on the xp machine (pro - joined to domain) in either using the 'new fax' option on the fax console or using the start-applications-communication-send a fax.  Most of the times nothing happens, sometimes a "check network connection to fax" message comes up.  XP Pro machine is SP3 - all firewall disabled to eliminate possibility of conflict.  Same subnet - disable antivirus, even asked it nicely.  This has me puzzled.  The only thing I can think to try next is to the add the 32bit driver for the usrobotics external/serial modem on the SBS 2008 Server. (64 bit is only one listed, but it installs on 32-bit xp machine)  Any help would be greatly appreciated!!  Technical clarification(s) upon request!  I have followed white-papers and technet articles for this.
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dkorfanty
Asked:
dkorfanty
1 Solution
 
Philip ElderTechnical Architect - HA/Compute/StorageCommented:
By default, SBS 2008 should have shared the Fax Printer.

On XP, you should be able to connect to the Fax printer via \\YourSBS, right click on it and Connect.

If the Fax printer is not shared, then you can right click on it in the server's print manager and share it.

Philip
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dkorfantyAuthor Commented:
Thanks for input Philip!
Fax printer has always been shared on SBS 2008 - Vista Clients can access and send faxes with it.  XP clients are already connected to shared fax on SBS 2008 via \\servername\fax.  Opening installed/connected fax in windows xp brings up the fax console where all incoming faxes are visible and viewable.  Clicking "New Fax" on the Fax Console window on the XP machine does nothing, whereas on a vista machine a new window spawns asking for "send to" information,cover page, yada, yada, yada.  I'm trying to figure out why I am unable to send a fax from an xp machine whereas I have already done so from a vista machine and I have already followed the technet article
For xp - http://technet.microsoft.com/en-us/library/dd346629.aspx

Also want to add that SBS2008 machine is up-to-date with all security/hotfixes and the same for the xp clients. SBS2008 is Standard ed.
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Philip ElderTechnical Architect - HA/Compute/StorageCommented:
In any Windows application you should be able to send a print job out to the fax printer and it should initialize and present the fax send window.

Philip
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dkorfantyAuthor Commented:
I've tried any and all applications that print to the shared fax on the server and the fax send window never appears on the xp machines.  I have this working on at least a dozen different SBS 2k3 Servers at different clients and have never run into an issue like this before.  The url I provided above from MS Technet has a user submitted comment at the bottom that states: "It appears that sending a fax from a windows XP client doesn't always work flawlessly. Is there a microsoft published solution for this?"  If there is, I haven't found it and, therefore, am reaching out to the Experts Exchange Community for some assistance.

Dean
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Philip ElderTechnical Architect - HA/Compute/StorageCommented:
When you open the Printers and Faxes window on the XP machine, what does the Status say for the fax printer? (View --> Details).

Philip
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dkorfantyAuthor Commented:
Philip, to answer your question, it shows Ready.

I did manage to solve the problem.  It's obvious and baffling at the same time.  After reading my own initial question and having never followed through on my own suggestion to install the 32bit driver.  The USRobotics Fax shared on the SBS2008 Server was sharing with a 64bit driver and not a 32bit driver.  I added the 32bit driver and now the xp clients are able to send faxes via the print function as designed.  The baffling part is why did it work on Vista 32bit machines without this driver and why (like any other shared printer I've ever tried to connect to) didn't it tell me it didn't have the driver to match my hardware/os and would I like to manually install?  I can almost answer the the Vista portion if the 32bit driver was already on the Vista machine and perhaps on the XP the 32bit driver loaded but wasn't compatible with a network shared fax.  Apologies - thinking out loud.

Philip, I do appreciate the time and interaction required by you on this topic and look forward to the day when I can return the favor.  I'm clueless as to how points should be awarded on experts-exchange although I have been a member since 1996 and have only ever asked one question which, as in this case, I answered myself.
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Philip ElderTechnical Architect - HA/Compute/StorageCommented:
You can close and request a refund.

No worries. :)

Philip
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Stefano_ThiellaCommented:
In SBS 2008, add normal users in group "Windows SBS Fax Administrator Group" (or something like that). If not, the fax device is available only to administrator users.
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NRTCFCommented:
How did you install the 32bit driver? It does not let me install a 32bit driver on the fax printer on my server.
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