Windows Vist Explorer crash

Posted on 2009-02-18
Last Modified: 2012-05-06

When I open control panel in windows Vista I get the error message :
Windows Explorer has stopped working:

and then it force to close the window of control panel

Problem signature:
  Problem Event Name:      APPCRASH
  Application Name:      explorer.exe
  Application Version:      6.0.6001.18164
  Application Timestamp:      4907e242
  Fault Module Name:      StackHash_3c68
  Fault Module Version:      6.0.6001.18000
  Fault Module Timestamp:      4791a7a6
  Exception Code:      c0000374
  Exception Offset:      000b015d
  OS Version:      6.0.6001.
  Locale ID:      1025
  Additional Information 1:      3c68
  Additional Information 2:      a42ab2f3b34fd350339c2d12a8c8fce8
  Additional Information 3:      5905
  Additional Information 4:      5a54aae850cb13f401256044f4b67f51

Can anybody help me to fix this issue. i have Norton Internet Security installed.

Question by:zaki100
    LVL 28

    Assisted Solution

    <<i have Norton Internet Security installed>> Remove it. Does the problem still exist? Boot to your Vista installation DVD and take the repair my system option.

    Chris B

    Author Comment

    Thank you for your help. Does Repare My system  open affect any of my installed software

    LVL 28

    Expert Comment

    No, but always best to backup important data in case the unexpected happens.

    Chris B
    LVL 10

    Accepted Solution

    I totally agree with burrcm - remove Nortons and do a repair from the installation media. You may have seen out there the " Repair Installation" method as we know from XP enviro. DO NOT DO IT!!!! It is in no way bullet proof and will most likely be a waste of your time. DO the repair that burrcm recommeded. If it does not work than a reinstalaltion is the best solution for serious unrepairable system issues in Vista. Anything else may work but is just to time consumming with no garaunties. See this link for a step by step with thumbnails of the repair method for Vista;

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