print spooler problem in server 2003

Posted on 2009-02-18
Last Modified: 2012-05-06
i am facing a problem.
In the network there is server1 as DC, DNS, DHCP, FILE, PRINT server. It is also a node of a cluster of which the other node does not exist, so server1 is the only one.
I installed the application Papercut to control users print jobs.
Recently i uninstalled papercut and when i checked services the service Papercut is in stopping mode and I can't restart the print spoooler service because it states that it also affects the papercut service. After i push button restart for print spooler, then it is trying to restart  but nothing happens.
Also I can not log in to the server. When i try it after i give the password there is a simple gray screen trying to enter, but nothing.
Through remote dsktop i can connect to the server normally, but i can not use anything related to print, eg the printer managemenet, printers and faxes .. It freezes the system ...
Please help!
And of course printers that are set in print server do not work ..
I have problem with my main server which serves everything in the network and I am afraid I will lose it... i don't know what to do..
Question by:straemm
    LVL 32

    Expert Comment

    Can you reinstall papercut via your RDP session?

    If so, do that and try the uninstall once more.  Have you tried contacting the vendor?

    Author Comment

    i will try to install
    i can't connect vendor..
    is there any other way to terminate forcely a service in windows.
    e.g print spooler and start it again???
    LVL 32

    Accepted Solution

    It seems like this application's service has hijacked your Windows Print Spooler.  Until you can properly remove the app you may be out of luck.

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