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Cannot change email details for User in SBS 2003 R2

CSHTech
CSHTech asked
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Last Modified: 2012-08-13
I have an SBS 2003 machine and am having problems correcting the email address.

The User's name is say John Smith - when I send emails from Outlook, the name sent is the full JohnSmith@domainname.co.uk, when I want it to be John@domainname.co.uk.

I have gone into 'Server Management' > 'Manage Users', clicked on the User Properties, changed email address on 'General' tab as well as going to 'Email addresses' tab and making John@domainname.co.uk the primary address and removing the JohnSmith one.

The problem is that after 5 minutes or so, the settings revert back!

Any help appreciated as its driving me nuts!
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Commented:
Hello CSHTech,

uncheck the checkbox under that, use default mailbox policy, that is the solution.

Regards,

suppsaws

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Commented:
The email alias was the culprit but this answer helped - 250 points. Thanks.
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