We help IT Professionals succeed at work.

We've partnered with Certified Experts, Carl Webster and Richard Faulkner, to bring you a podcast all about Citrix Workspace, moving to the cloud, and analytics & intelligence. Episode 2 coming soon!Listen Now


PowerPoint 2007 Asks for product key every few months

rinren asked
Medium Priority
Last Modified: 2013-11-05
We have enterprise edition of Office 2007 and every few months our users will open PowerPoint from a file or a link and it goes through the whole config and prompts for a product key.  It will not accept the suite key but it will take the application key then goes away for a few months.  This only happens with powerpoint 2007.  Any ideas?
Watch Question

Can you verify that the product key information is being added to the registry?

to do this:

   1. Close all Microsoft Office applications.

   2. Click Start, click Run, type regedit in the Open box, and then click OK.

   3. Locate the following registry subkey:

      Note You may also find another subkey that resembles the following subkey:


   4. If you find additional subkeys that reference Microsoft 12.0 registration, open each subkey, and then identify the product by the ProductName entry.
      For example: ProductName=Microsoft Office Professional Plus 2007

   5. When you find the subkey for the product check the entries below.
          * DigitalProductID
          * ProductID

I have office 2007 - with a volume license so i have no subkeys, all registry info is grouped together with one digitalproductid and one productid.

Ifyou have a subset for powerpoint and  they arent there, that may be the problem, and even if they are it may have been corrupted. If you have a subset for powerpoint, you can delete these two entries and next time you run powerpoint it will ask for registration info again... at least this time you know they will be written to the registry correctly.

Not the solution you were looking for? Getting a personalized solution is easy.

Ask the Experts


So far Dirtpatch-Jenkins: this looks like it is working.  I found 2 reg entries and deleted one of them and it seems ok for now.  I think this is because we went from office 2003 and upgraded only outlook to 2007 for awhile than upgraded all of office to 2007.
rinren, good guess.  See: http://support.microsoft.com/kb/321346


I ended up deleteting all the keys under HKEY_LOCAL_MACHINE\Software\Microsoft\Office\12.0\Registration and went through the config and still no issues.

Access more of Experts Exchange with a free account
Thanks for using Experts Exchange.

Create a free account to continue.

Limited access with a free account allows you to:

  • View three pieces of content (articles, solutions, posts, and videos)
  • Ask the experts questions (counted toward content limit)
  • Customize your dashboard and profile

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.