Remote Desktop Windows 2003 not functioning

Posted on 2009-02-18
Medium Priority
Last Modified: 2013-11-21
I am unable to open a remote desktop connection to a windows 2003 server.  I am trying to connect with an administrator account.  It is the same account I use to log in locally to the server.

On the windows 2003 server, the firewall is disabled (service stopped) and remote desktop is enabled in the Remote tab of the System Properties.  I have also checked to
make sure RDP was on listening on port 3389 by using netstat.

On the server, I can remote connect to another win2003 server.  But if I try to connect to myself, it asks for my credentials and I then I see the color bar on the Remote Desktop Connection window scroll for a second and then stop.   The same thing happens when trying to connect using a XP client.  I have tried using both the server's host name and ip address.

Thanks for your help!
Question by:TomPro
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LVL 12

Expert Comment

ID: 23680272
First check your event logs for errors.
Second what type of graphics card does the server have?

Author Comment

ID: 23680917
In the system event viewer log is an entry for each try:

Application popup:  : \SystemRoot\System32\RDPDD.dll failed to load
Event ID: 26

The server is running with a Quadro4 NVS290 256MB 64-bit GDDR2 PCI Express graphics card.

I have already tried reinstalling the latest version of RDP for Win2003 from Microsoft.com
LVL 21

Accepted Solution

snusgubben earned 500 total points
ID: 23686455
Try to roll-back/uninstall the graphic card driver and test RDP towards the 2003 host.

If it work download the latest driver and try RDP again.

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LVL 12

Expert Comment

ID: 23690857
Open regedit and find:
Change the value of "SessionImageSize" - it should be at least 20 (hex) or 32 (dec). You might want to change ths to 40(hex) or 64(dec).
This is a known issue with several drivers that are too big for the registry and this will allow more space for the driver.
LVL 12

Assisted Solution

StuFox100 earned 500 total points
ID: 23690859
Or update your graphics driver.

Author Closing Comment

ID: 31549320
The nvidia graphics driver had been recently updated.  I rolled back to a previous version known to work fine and now RDP works again!  SInce both you guys equally helped, I'm splitting the points.

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