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Exchange Mailbox - Incorrect Folder Names

Boyderama
Boyderama asked
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Last Modified: 2012-06-22
Hello,

Win2003 & Exchange 2003 & Outlook 2003.

Something has happened to one mailbox.   Via webmail, all the folders have a "1" at the end.  For Example:

Tasks1,  Junk E-mail1,  Contacts1,  Calendar1 etc...

Within Outlook the folder name appear correctly.  However, I did use a tool (forget the name) and it showed that behind the scenes the data was being pulled from Inbox1, Tasks1, Junk Email1 etc etc...

As a result, my anti-spam server is unable to direct spam into the "Junk E-mail" folder because (within the Exchange database) it is labelled "Junk E-mail1".

How all this happened I don't know.  

Question is, how can I edit the database directly to change the folders back again?  If this is not possible, how can I export the entire mailbox?  I can then delete and recreate the mailbox and import the data.  I tried using Outlook to export all folders and sub-folders but it left out a whole load of data.

Thanks.
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Expert of the Quarter 2009
Expert of the Year 2009

Commented:
Close Outlook completely.
Then run the following:

outlook.exe /resetfoldernames

That should reset the folder names.

-M

Author

Commented:
Thank you for the suggestion but that did not help.

I believe that command repairs internal folder structures within the Outlook Client itself.  The issue I have is within the Exchange database.  

Webmail is showing a true representation of the current folder structure of the mailbox, that is why I see "Contacts1" "Calander1" "Tasks1" etc....

Outlook does not show this and does correctly display the folder names.  It is obviously hiddening the fact that the internal data is being pulled from the alternative folders.

I need a way to alter the mailbox directly OR grab the data off, delete/recreate the mailbox and restore.

Expert of the Quarter 2009
Expert of the Year 2009
Commented:
You could exmerge the data out of the mailbox, delete the mailbox and then recreate before exmerge back in again.
The command I have given you is the only one I know of that will reset the folder names. It isn't an exclusive Outlook setting - it is usually used when someone gets the language settings on their mailbox set incorrectly.

-M

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