I am in a Blackberry contact sync interim process where I need to update contacts manually for 20 users. I have given the admin account rights to open the user mailboxes and that seems to work. I make my contacts lists in Public folder, then I copy the folder to each users Contacts folder, so it shows as a subfolder. So each user has:
Contacts\Company contacts subfolder\Department sublist\Individual contacts.
From the Admin account open in Outlook, I can access the other users mailboxes. I can delete individual contacts and Department sublists, but I cannot delete "Company contacts subfolder" unless I first empty it of all the Department sublists. If I try, I receive "Cannot delete this filder. Right-click the folder, and then click Properties to check your permissions for the folder. See the folder owner or your administrator to change your permissions. Cannot copy this folder because it may contain private items." I think the last sentence is the key. Once I delete all the Department sublists, then I'm allowed to remove the Company contacts subfolder.
If I sign on to the actual user account in OWA, I can delete the Comapny contacts subfolder with everything still in it, just like I want.
So why can't I do the same logged into the admin account in outlook? I'm still adding and removing a lot from these lists as we figure out what info we need. But right now from Admin account I have to 1st delete the six or so Department sublists from all 20 user accounts, then delete the Company contacts subfolder, then add my new Company contacts subfolder with new data in it.
Gruelling and tedious. Is there something I'm missing?
I can sign on to OWA for each user and do it there, but then I'll have to keep track of all their passwords.
FYI, I have to do this this way because these users only have Blackberry access, no outlook, and Blackberry only syncs with the "contacts" folder in each account. There is no way to tell BB to use public folder. I'm looking at some sync software but that's a ways down the road.