Exchange Delete Subfolders

Posted on 2009-02-18
Last Modified: 2012-05-06
I am in a Blackberry contact sync interim process where I need to update contacts manually for 20 users.  I have given the admin account rights to open the user mailboxes and that seems to work.  I make my contacts lists in Public folder, then I copy the folder to each users Contacts folder, so it shows as a subfolder.  So each user has:
 Contacts\Company contacts subfolder\Department sublist\Individual contacts.

From the Admin account open in Outlook, I can access the other users mailboxes.  I can delete individual contacts and Department sublists, but I cannot delete "Company contacts subfolder" unless I first empty it of all the Department sublists.  If I try, I receive "Cannot delete this filder.  Right-click the folder, and then click Properties to check your permissions for the folder.  See the folder owner or your administrator to change your permissions.  Cannot copy this folder because it may contain private items."  I think the last sentence is the key.  Once I delete all the Department sublists, then I'm allowed to remove the Company contacts subfolder.

If I sign on to the actual user account in OWA, I can delete the Comapny contacts subfolder with everything still in it, just like I want.

So why can't I do the same logged into the admin account in outlook?  I'm still adding and removing a lot from these lists as we figure out what info we need.  But right now from Admin account I have to 1st delete the six or so Department sublists from all 20 user accounts, then delete the Company contacts subfolder, then add my new Company contacts subfolder with new data in it.

Gruelling and tedious.  Is there something I'm missing?

I can sign on to OWA for each user and do it there, but then I'll have to keep track of all their passwords.  

FYI, I have to do this this way because these users only have Blackberry access, no outlook, and Blackberry only syncs with the "contacts" folder in each account.  There is no way to tell BB to use public folder.  I'm looking at some sync software but that's a ways down the road.
Question by:Brian_MB
    LVL 13

    Accepted Solution

    This is a known issue with Outlook 2003..

    One thing you can do is.. Create a profile for the user. Give yourself Delegate Access to the user's mailbox under Tools > Options > Delegates tab. Also be sure that the "Delegate can see my private items" box is checked and click OK.

    Log off and log back as your self. Open the user's mailbox and then try deleting the same.

    Author Comment

    I'm using Exchange 2007 and Outlook 2007.  I first ran the receiveas command on the Mailbox database for user admin.  That allowed me to open the additional mailboxes.  Since I couldn't delete the contacts folder with subfolder, I went into EMC, selected one mailbox "test", went to Manage Full Access permissions.  Admin was already in there so I removed it, then readded it back.
    Still couldn't delete folder with subfolder.  Opened the "test" user account in outlook and went and set the delegate options for Admin with the checkmark to allow private items.  Now it works as I want.
    Is there not a way to enable access to the private items through EMC or EMS?  The users in question only access email from Blackberry.  If Outlook is the only way to set the access to private items, then I'll have to log in as each user, set up Outlook etc.  That will be a pain.

    Author Comment

    No one have a solution to giving access to private items in Exchange without going through Outlook?

    Author Closing Comment

    Thanks for your answer, I wish there was a way to do that without having to log on to each ursers outlook to make the setting change.

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