Outlook/Exchange - Forwarding Email from exchange to external account.
Posted on 2009-02-18
Hi, I'm working on a HelpDesk program called Polar Help Desk for my company to keep track of work orders for our IT dept. That system uses an exchange account to send email notifications of work orders that are entered into the system. I created an exchange account and entered the settings into Polar, and did some tests. I'm able to receive notifications in my exchange account, but if I try to send to an external account I don't get a notification.
I decided to forget it and just make a rule in Outlook 2007, so I started a new rule and told it to forward every message from "email@example.com" to my external accounts. I tried my personal email account through my website, a gmail account, and my mobile phone formatted firstname.lastname@example.org. I have no trouble sending to any of these external accounts if I open a new message and simply type in the address. The rule however will not work, and I feel like whatever is causing this is causing the problem with my Polar program as well. I even tried going into Exchange 2003 and creating myself as a contact with those addresses and still I get no forwarded emails.
Thanks so much for any help you can provide!!