We help IT Professionals succeed at work.

Windows Explorer Refreshing Constantly

cciitadmin
cciitadmin asked
on
Medium Priority
933 Views
Last Modified: 2013-12-27
Alright here's the deal. I've looked through all other questions related to this and none of the suggested methods have worked and all other questions are closed so here it goes.

We have 1 user experiencing this issue. Any Explorer window that is open is refreshing at a rate of once every 3-4 seconds. It's a brand new image on the machine. It is on the network. He is the only user experiencing this issue. There are no viruses, malware, spyware at all. He had this issue on his old PC and when reimaged he was given a brand new PC. The video card drivers are the newest available as well and also swapped video cards to make sure this was not the issue.  I have changed all the Folder Options listed in the other answered questions posts and still nothing. This is driving me as well as him crazy. It's to the point where when he's working it stops to refresh and then lets him work again.

Any Ideas? Thanks!
Comment
Watch Question

Commented:
Now..you might think I'm crazy but try this...does the problem follow him to other computers? Some people do put off "something" that messes with computers. This is especially true if he is using a wireless mouse or wireless keyboard.

See if the problem follows him or if the problem continues with someone else at his computer with him away from it. There could be some environmental issues in the area of the computer such as being too close to a circuit box even if its on the other side of the wall in another room. Try these things & let us know...interesting..

Author

Commented:
I will give that a shot. He does not use wireless keyboards or a mouse, so we can cross that one off. His old PC did this as well hence the reason we gave him another one. Also, there's no electrical anything near besides his APC unit which is situated under his desk. What I was thinking is that it could be something in his profile, but after a clean reimage he creates a new profile on first successful login and it instantly started doing it again. I'll keep you posted after I have him log into other PC's...

Commented:
Is there anything from his old PC on the new one? I'd also have maintenance (someone who knows electricty) come & check his power outlet to make sure its grounded.

Author

Commented:
Yes he does. The only thing he has that was copied over is his Files, Favorites, and Desktop. The normal stuff.

I hooked up a newly reimaged PC in the next cube over and logged in as the user. No refreshing as of yet. I forgot to mention he uses AutoCad which has an option for Auto-Save. His is set to every 30 minutes so I wouldnt assume that's the issue seeing as no other AutoCad users are having this issue and they are all set for 15 minutes Auto-Save. This PC that I logged him into does not have AutoCad installed. I am installing it on this PC to see if I can replicate what he is experiencing. By the way, he recently moved cubes and now has dual monitors now as well. All the newest drivers are installed for the video card and monitors so that can be ruled out. I'll keep you posted after the AutoCad install has been completed.

Author

Commented:
We've tried everything, still cant figure it out. It is only this one user experiencing this issue.
I added more memory to the file server and it seems to have taken care of the issue.

Not the solution you were looking for? Getting a personalized solution is easy.

Ask the Experts
Access more of Experts Exchange with a free account
Thanks for using Experts Exchange.

Create a free account to continue.

Limited access with a free account allows you to:

  • View three pieces of content (articles, solutions, posts, and videos)
  • Ask the experts questions (counted toward content limit)
  • Customize your dashboard and profile

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.