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Cannot print PDF in TS 2008

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Last Modified: 2013-11-21
Several users are complaining of getting symbols where words and numbers should be.  The issue only happens when printing a pdf.  
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Commented:
Update the printer driver. If this is only happening in .pdf files when printing via TS, make sure the same version of Adobe is on the the TS & the clients machines.

Author

Commented:
I have updated the drivers, and powercycled the printers and computers

Commented:
There is a hotfix for client computers running Windows XP, KB946411, that corrects this problem. I've seen it a couple weeks ago on my own machine, and resolved with the hotfix rather quickly. It is not available for direct download on the MS website - you have to call their support about it or google for NDP30SP1-KB946411-x86.exe.

Commented:
Update: now that  .NET 3.0 SP2 was released, NDP30SP2-KB946411-x86.exe is the proper file to download. You can get it at The Hotfix Share Portal.

Author

Commented:
I tried the hotfix but it keeps printing symbols.
Commented:
Do you also have the corresponding SP for .NET 3.0 installed on the client computers? Just a clarification - the hotfix is for each client and not to be installed on the server itself.

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Author

Commented:
I have updated and installed the pack on the client pc but the issue still continues.  I even updated to 3.5 and did the hot fix still did not work.
Commented:
The printer you are using in TS, is the printer using the DOT4 port or some other port?

Author

Commented:
DOT4
Commented:
SOLUTION.   I installed HP Universal Printer Driver PCL 5 on the local machine's printer account.  I was then able to get the local printer to print PDFs from a TS session.
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