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Cannot print PDF in TS 2008

Medium Priority
Last Modified: 2013-11-21
Several users are complaining of getting symbols where words and numbers should be.  The issue only happens when printing a pdf.  
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Update the printer driver. If this is only happening in .pdf files when printing via TS, make sure the same version of Adobe is on the the TS & the clients machines.


I have updated the drivers, and powercycled the printers and computers

There is a hotfix for client computers running Windows XP, KB946411, that corrects this problem. I've seen it a couple weeks ago on my own machine, and resolved with the hotfix rather quickly. It is not available for direct download on the MS website - you have to call their support about it or google for NDP30SP1-KB946411-x86.exe.

Update: now that  .NET 3.0 SP2 was released, NDP30SP2-KB946411-x86.exe is the proper file to download. You can get it at The Hotfix Share Portal.


I tried the hotfix but it keeps printing symbols.
Do you also have the corresponding SP for .NET 3.0 installed on the client computers? Just a clarification - the hotfix is for each client and not to be installed on the server itself.

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I have updated and installed the pack on the client pc but the issue still continues.  I even updated to 3.5 and did the hot fix still did not work.
The printer you are using in TS, is the printer using the DOT4 port or some other port?


SOLUTION.   I installed HP Universal Printer Driver PCL 5 on the local machine's printer account.  I was then able to get the local printer to print PDFs from a TS session.
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