Link to home
Start Free TrialLog in
Avatar of rdare23
rdare23

asked on

Cannot print PDF in TS 2008

Several users are complaining of getting symbols where words and numbers should be.  The issue only happens when printing a pdf.  
Avatar of wantabe2
wantabe2
Flag of United States of America image

Update the printer driver. If this is only happening in .pdf files when printing via TS, make sure the same version of Adobe is on the the TS & the clients machines.
Avatar of rdare23
rdare23

ASKER

I have updated the drivers, and powercycled the printers and computers
There is a hotfix for client computers running Windows XP, KB946411, that corrects this problem. I've seen it a couple weeks ago on my own machine, and resolved with the hotfix rather quickly. It is not available for direct download on the MS website - you have to call their support about it or google for NDP30SP1-KB946411-x86.exe.
Update: now that  .NET 3.0 SP2 was released, NDP30SP2-KB946411-x86.exe is the proper file to download. You can get it at The Hotfix Share Portal.
Avatar of rdare23

ASKER

I tried the hotfix but it keeps printing symbols.
SOLUTION
Avatar of Xvand
Xvand

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of rdare23

ASKER

I have updated and installed the pack on the client pc but the issue still continues.  I even updated to 3.5 and did the hot fix still did not work.
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of rdare23

ASKER

DOT4
ASKER CERTIFIED SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial