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Cannot print PDF in TS 2008

Posted on 2009-02-18
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Last Modified: 2013-11-21
Several users are complaining of getting symbols where words and numbers should be.  The issue only happens when printing a pdf.  
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Question by:rdare23
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Expert Comment

by:wantabe2
ID: 23673031
Update the printer driver. If this is only happening in .pdf files when printing via TS, make sure the same version of Adobe is on the the TS & the clients machines.
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Author Comment

by:rdare23
ID: 23673708
I have updated the drivers, and powercycled the printers and computers
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Expert Comment

by:Xvand
ID: 23686241
There is a hotfix for client computers running Windows XP, KB946411, that corrects this problem. I've seen it a couple weeks ago on my own machine, and resolved with the hotfix rather quickly. It is not available for direct download on the MS website - you have to call their support about it or google for NDP30SP1-KB946411-x86.exe.
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Expert Comment

by:Xvand
ID: 23686285
Update: now that  .NET 3.0 SP2 was released, NDP30SP2-KB946411-x86.exe is the proper file to download. You can get it at The Hotfix Share Portal.
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Author Comment

by:rdare23
ID: 23714683
I tried the hotfix but it keeps printing symbols.
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Assisted Solution

by:Xvand
Xvand earned 1000 total points
ID: 23715542
Do you also have the corresponding SP for .NET 3.0 installed on the client computers? Just a clarification - the hotfix is for each client and not to be installed on the server itself.
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Author Comment

by:rdare23
ID: 23724384
I have updated and installed the pack on the client pc but the issue still continues.  I even updated to 3.5 and did the hot fix still did not work.
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Assisted Solution

by:wantabe2
wantabe2 earned 1000 total points
ID: 23725383
The printer you are using in TS, is the printer using the DOT4 port or some other port?
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Author Comment

by:rdare23
ID: 23725402
DOT4
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Accepted Solution

by:
rdare23 earned 0 total points
ID: 23779728
SOLUTION.   I installed HP Universal Printer Driver PCL 5 on the local machine's printer account.  I was then able to get the local printer to print PDFs from a TS session.
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