OWA 2007 - single user only able to get light client - definitely light and not low-vision

Posted on 2009-02-18
Medium Priority
Last Modified: 2012-08-13
I have a single user who is only able to log in via premium client.  I have not had her test other workstations in her area, but all other users in her area are able to get Premium and I gave myself rights to her mailbox and when I open her mailbox from my desktop I also get light client (whereas my mailbox goes to premium with no problems).

I have tried the powershell command "Get-CASMailbox -identity username |FL OWAPremiumClientEnabled" to see if premium client is enabled for her and it comes back $true

I even tried "Set-CASMailbox -identity username OWAPremiumClientEnabled:$true"
and "Set-Mailbox UserName -ApplyMandatoryProperties"  (just to be sure - lol) and each of those came back with the message that no properties had been changed, of course.

We are running Exchange 2007, SP1 on Windows 2003 Enterprise R2, 64-bit, SP2, and users are running XP client.

Open to any suggestions...

Question by:ksherbine
  • 4

Assisted Solution

SAPVYK earned 80 total points
ID: 23673736
What is the web browser you use.
Try using the IE.

Author Comment

ID: 23673834
Sorry - my bad for not specifying - we are all using IE - IE7, actually.

Author Comment

ID: 23673878
Here is the "about" with that user logged in (actually me with that user's mailbox open in OWA).
Notice it says Outlook Web Access Experience is "premium", but it's not.

Mailbox owner: Conway, Karen [Conwayk@LabCorp.com]
Logon User: LCA\Sherbik [Sherbik@LabCorp.com]
User-Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; InfoPath.2; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; MS-RTC EA 2)
Outlook Web Access experience: Premium
User language: English (United States)
User time zone: (GMT-05:00) Eastern Time (US & Canada)
Exchange mailbox address: /o=LabCorp/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Conwayk
Outlook Web Access host address: https://webaccess.labcorp.com/owa
Outlook Web Access version:
Outlook Web Access host name: webaccess.labcorp.com
Client Access server name: RTWEXW01.lca.labcorp.com
Exchange Client Access server .NET Framework version: 2.0.50727.1433
Client Access server operating system version: Microsoft Windows NT 5.2.3790 Service Pack 2
Client Access server operating system language: en-US
Microsoft Exchange Client Access server version:
Client Access server language: en-US
Client Access server time zone: Eastern Standard Time
Microsoft Exchange Client Access server platform: 64bit
Mailbox server name: RTWECS04.lca.labcorp.com
Mailbox server Microsoft Exchange version:
Other Microsoft Exchange server roles currently installed on the Client Access server:
Authentication type associated with this Outlook Web Access session: Basic
Public logon: No
Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

LVL 65

Assisted Solution

Mestha earned 80 total points
ID: 23674161
Check if the accessibility options are turned on in Options.


Author Comment

ID: 23674470
No, they aren't turned on.  There is only the one option for blind/low-vision and it is NOT checked.  I tried - just for giggles - checking that option, saving, logging out, then logging back in with the new setting.  Then I un-checked that box, saved, logged back out, and logged back in.  Still looks like light client, although the "about" shows "premium" as the OWA experience set for that user (see copy of "about" above).

Accepted Solution

ksherbine earned 0 total points
ID: 23674951
Ok, I finally went and looked at it in the management shell again - this time I did "Get-CASMailbox -identity username |FL" on the user's mailbox, and then did the same with mine and went line by line comparing them.

What I found was that almost all of the "Set-CASMailbox -identity username -OWA.....Enabled" entries for this user were set to $false except for "OWAEnabled" and "OWAPremiumClientEnabled".  I went through the list and set them to true and now they are all visible for her.  The strange thing is that all of those entries on MY mailbox (which works fine) and other working mailboxes I looked at didn't have an entry at all in those properties, yet still work.

If anyone has any input into why that may be, I'd be curious to know, just for my own education, but I'm going to pretty much say that this one is solved...

Featured Post

Get expert help—faster!

Need expert help—fast? Use the Help Bell for personalized assistance getting answers to your important questions.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you have come across a situation where you need to find some EDB mailbox recovery techniques, then here you will find the same. In this article, we will take you through three techniques using which you will be able to perform EDB recovery. You …
Exchange database can often fail to mount thereby halting the work of all users connected to it. Finding out why database isn’t mounting is crucial and getting the server back online. Stellar Phoenix Mailbox Exchange Recovery is a champion product t…
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…
Suggested Courses

571 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question