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Could not deliver the message in the time limit specified. ??

Raul77
Raul77 asked
on
Medium Priority
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Last Modified: 2012-05-06
Using SBS 2003 and Exchange 2003.

when i try to send a message to this domain only (everything else works) i get the following Error:
         
Could not deliver the message in the time limit specified.  Please retry or contact your administrator.
            <mycompany.com #4.4.7>
this happens after 2 days from the time i sent the original email, since retry time is 48 hours. i have receieved email from the other Co. so i know their email is valid, when i track the email in Exchange message tracking center , there is a attempt delivery every 30 min.

like
10:00 : SMTP: Started outbound transfer of a message
10:01 message transferred to through SMTP
10:16 : SMTP: Started outbound transfer of a message
10:16 message transferred to through SMTP
10:31 : SMTP: Started outbound transfer of a message
10:31 message transferred to through SMTP
and so on....
any idea why i can only get emails from them, but cant send ?
Thanks.
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Expert of the Quarter 2009
Expert of the Year 2009

Commented:
The remote server isn't confirming the message was delivered correctly.
Usually caused by interference creating a traffic incompatibility between the two sites. A firewall scanning SMTP traffic can cause it, as can AV.

-M

Author

Commented:
mmm , but i tried sending them an email from my Gmail and it goes through no problem, but when using exchange this happens, also i can confirm they DONT get the email sent from Exchange.
Expert of the Quarter 2009
Expert of the Year 2009

Commented:
Gmail isn't your mail server though.
What I am talking about is something at your end and something at their end which don't allow the SMTP communication to go through correctly.
Unfortunately getting the other end to do anything about it is almost impossible, as it usually comes down to "We can send to everyone else ok, so the problem must be with you".
Therefore you have to change something to find what is causing the communication issue.

-M

Author

Commented:
mmmm strange, the problem is as i said we also can send to everyone else no problem ! do you think message filtering or using Blacklists could be a possible cause? i already checked their IP and is not listen on any of the spam blockers i use ....
Expert of the Quarter 2009
Expert of the Year 2009

Commented:
If this is a problem sending email to them, then the blacklists that you have configured your server to use is of no consequence. Blacklists are for inbound email only. Filtering or blacklisting may cause the problem, if it hasn't been setup correctly. However only the other side can answer that question.

It is impossible to give you a definitive answer because it is looks like interference. With interference issues it can mean that you can send to 99% of other domains correctly.

The only other solution I can suggest is to use an SMTP Connector to send email to that host via your ISPs SMTP Server.

-M

Author

Commented:
that would work, can i configure exchange to only use a connector when sending to that IP ? if yes would you point me to a article i can read more about it and how to setup?

Thanks,
Expert of the Quarter 2009
Expert of the Year 2009
Commented:
Exchange doesn't route email based on the IP address, only by the recipient domain.
http://www.amset.info/exchange/smtp-connector.asp

-M

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Author

Commented:
Thanks, that did the trick for me!
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