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HP DL360 G3 won't boot after running SMART START CD

Posted on 2009-02-18
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Last Modified: 2012-05-06
I have an HP DL360 with 2-SCSI drives.  I have ran the RAID configurator using the Smart Start CD. During the process, it asked me to insert my Windows Server CD. After copying the files, it reboot.  It went through the normal POST but as is loads the OS, it just sits there on a blue screen with the words "Windows Setup" on the top left corner of the screen.
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Question by:cruzs
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by:HeshamMousa
ID: 23678712
try to redo the operation with a different version of HP smart start i.e. smart start 8.15 from the following link

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=emea_africa&prodNameId=3288138&prodTypeId=15351&prodSeriesId=316558&swLang=8&taskId=135&swEnvOID=1005

its name is HP SmartStart CD x32  8.15 (B)
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Expert Comment

by:Randy_Bojangles
ID: 23679150
If it has got as far as the Windows setup bit then it's highly likley that it's not the SmartStart but the Windows media

have you used this disk before? Can you create another copy of the disk by downloading from eopen (assuming you are using licensing and not OEM / boxed product)?
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Author Comment

by:cruzs
ID: 23680718
Yes it is 8.15. I can't tell if it is B.  I just downloaded it yesterday. But I will try to redownload it and post my comment.
Yes I have used the disk before.
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Expert Comment

by:bcoyxp
ID: 23681450
hhhmmm...

this could be a cause of firmware-software compatibility..

which generation of DL360 do you have and what OS are you loading.
anyways, try to update the server's firmware.

here's the download link
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=MTX-73c82be98b5f4eb3ac4b72c2e3

then try to boot the SmartStard CD again

Regards,
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Expert Comment

by:lnkevin
ID: 23681989
Agree with Randy. It isn't the smartstart cd. The issue could be on the OS cd or the cd drive couldn't read the OS cd properly. Try other OS cd or change cd drive would be the direction.

K
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Accepted Solution

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cruzs earned 0 total points
ID: 23891872
I upgraded the firmware.
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Author Comment

by:cruzs
ID: 23891875
After upgrading the firmware I was able to install the OS.
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