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Event Log 1023 in Exchange Server

Posted on 2009-02-19
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Last Modified: 2012-06-21
The Exchange Server 2003 with SP2 is giving the following Application Event Log:

" Event Type:        Error
Event Source:    POP3SVC
Event Category: Content Engine
Event ID:            1023
Description:
Error 0x7d6 occurred while rendering message 0001-0000045c3205 for download for user r_venkat@wmg.co.in.
For more information, click http://www.microsoft.com/contentredirect.asp."

We are using OUTLOOK EXPRESS as mail client (not Microsoft Outlook). I have already gone through the Microsoft KB Article 284271 (http://support.microsoft.com/kb/284271/en-us), but it is only for Microsoft Outlook not for Outlook Express.
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Question by:hchabria
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17 Comments
 
LVL 65

Expert Comment

by:Mestha
ID: 23680078
That is a corrupt message. It needs to be removed using OWA.

-M
0
 

Author Comment

by:hchabria
ID: 23689154
I can't understand what do you want to mean "That is a corrupt message"! How can I remove the Event Log using OWA?
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Author Comment

by:hchabria
ID: 23699889
Is there anyone who can help me out to resolve the problem?
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LVL 65

Expert Comment

by:Mestha
ID: 23701307
What more can I say?
In that user's mailbox there is a corrupt message. The user needs to login to OWA and find the message and remove it.

It is one of the drawbacks of using POP3. If you get a corrupt message then the POP3 system will not be able to process it correctly, but you will be able to remove it through OWA.

-M
0
 

Author Comment

by:hchabria
ID: 23703547
Okay, that means I shouldn't be worried about the Error Logs as they are simply arising due to corrupt mails, at lease it won't harm the normal functionality of the Exchange Server. Am I right?
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LVL 65

Expert Comment

by:Mestha
ID: 23705162
It doesn't harm the functionality of Exchange, because if you were not using POP3 then you wouldn't see the errors. However it will stop the POP3 clients from downloading email.

-M
0
 

Author Comment

by:hchabria
ID: 23709183
If I download all the mails locally to client machine, will it stop the problem?
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LVL 65

Expert Comment

by:Mestha
ID: 23709535
Depends what method you use to download the messages.
If you continue to try and use POP3 then no, it will not resolve the problem because the download will stop at the corrupt message.
If you use Outlook configured to use Exchange to pull the messages out, then that will remove the items from the store, but will not tell you which message was corrupt.

If the clients are Windows XP/Outlook, why are you using POP3 anyway? The preferred remote access method is RPC over HTTPS, as it allows the email to be stored on the server rather than a local copy on the workstations only.

-M
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Author Comment

by:hchabria
ID: 23743295
OK, thanks for your suggestion. However, could you please tell me how to trace corrupt messages in OWA so that I can delete them?
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LVL 65

Expert Comment

by:Mestha
ID: 23744916
There is no real way to trace the message, other than the user checking what was the last message that they successfully downloaded, then looking in OWA for that message. The next message will most likely be the corrupt message. Most likely it will not look any different to any other message.

-M
0
 

Author Comment

by:hchabria
ID: 23752548
Basically the company policy is to download all messages to clients' local machine from the Exchange Server. So I can't use RPC over HTTPS. What do you suggest?
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LVL 65

Expert Comment

by:Mestha
ID: 23757412
Rip out Exchange would be what I would suggest.
If you are pulling all email out of Exchange then you are wasting about 90% of the functionality of Exchange.

-M
0
 

Author Comment

by:hchabria
ID: 23762474
What do you mean by Rip Out? Do you suggest me to format the Exchange Server?
0
 
LVL 65

Expert Comment

by:Mestha
ID: 23764763
Remove Exchange.
If you are having all content stored locally in PST files then you are losing most of the functionality of the server. You may as well just deploy a basic POP3/SMTP server and do away with the functionality of Exchange. You aren't using it at all.

To use Exchange as it was designed with all of its functionality, such as the collaboration, OWA etc, it requires the email to be stored on the server, not downloaded to the clients.

-M
0
 

Author Comment

by:hchabria
ID: 23766972
That means to remove the Event ID 1023, I have only one solution and that is RPC over HTTPS. If not, then we have to remove the Exchange only to rectify that 1023 Event ID. Sorry Mestha, I can't accept your solution, it's really not done.
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LVL 65

Accepted Solution

by:
Mestha earned 1500 total points
ID: 23770044
My comment to remove Exchange was based on what you wrote.
If you really have a company policy where all email has to be downloaded to the local machines and not stored on the server then you are wasting your time running Exchange.

However I gave you a solution to resolve this specific error above - you have to find the message and remove it, either using OWA or a direct connection to Exchange.

-M
0
 

Author Comment

by:hchabria
ID: 23774571
Thanks Mestha for your solution. I'll try to fine  the currupt message and remove it.
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