<div>
<br />
Hi Ritchiel,<br />
<br />
I would suggest you perform the steps outlined in the &nbsp;technical document below:<br />
<br />
<a href="https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC432016&docid=432016&bypass=yes&fromscreen=kbresults" rel="ugc">https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC432016&docid=432016&bypass=yes&fromscreen=kbresults</a><br />
<br />
Let me know the update.<br />
<br />
Regards, <br />
<br />
Vishnu.
</div>



Hi Ritchiel,

I would suggest you perform the steps outlined in the  technical document below:

https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC432016&docid=432016&bypass=yes&fromscreen=kbresults [https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC432016&docid=432016&bypass=yes&fromscreen=kbresults]

Let me know the update.

Regards,

Vishnu.

<div>
Thanks for the comment but unfortunately this has not worked. Maybe I should have mentioned that this server has never had any CA software previously installed on it Cleaning up the install and reinstalling has has no effect. The exchange infromation store service is still blocked.
</div>


Thanks for the comment but unfortunately this has not worked. Maybe I should have mentioned that this server has never had any CA software previously installed on it Cleaning up the install and reinstalling has has no effect. The exchange infromation store service is still blocked.

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<div class="content wysiwyg-content">
I have installed CA Threat Manager 8.1 on a windows 2003 sbs server. Which is working. But when I installed the option for exchange and reboot the server. The exchange information store service is blocked. The returned error is error code 0. &nbsp;<br />
<br />
The answer on CA website is to exclude services from realtime scanning. &nbsp;I have removed &nbsp;these including store.exe and \program files\exchsrvr.<br />
<br />
Unfortunatly this has not helped. &nbsp;I then removed the exchange option and the service started correctly.<br />
Reinstalling the exchange option produces the same result.<br />
Can anyone offer advice on this ?<br />

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</div>


I have installed CA Threat Manager 8.1 on a windows 2003 sbs server. Which is working. But when I installed the option for exchange and reboot the server. The exchange information store service is blocked. The returned error is error code 0.  

The answer on CA website is to exclude services from realtime scanning.  I have removed  these including store.exe and \program files\exchsrvr.

Unfortunatly this has not helped.  I then removed the exchange option and the service started correctly.
Reinstalling the exchange option produces the same result.
Can anyone offer advice on this ?


CA Threat Manager blocking Exchange information Store service

Anti-virus software was originally developed to detect and remove computer viruses. However, with the proliferation of other kinds of malware, antivirus software started to provide protection from other computer threats. In particular, modern antivirus software can protect from malicious browser helper objects (BHOs), browser hijackers, ransomware, keyloggers, backdoors, rootkits, trojan horses, worms, malicious layered service providers (LSPs), dialers, fraud tools, adware and spyware. Some products also include protection from other computer threats, such as infected and malicious URLs, spam, scam and phishing attacks, online identity theft (privacy), online banking attacks, social engineering techniques, Advanced Persistent Threat (APT), botnets and DDoS attacks.

Anti-Virus Apps

Various techniques are used to prevent email spam (unsolicited bulk email). No technique is a complete solution to the spam problem, and each has trade-offs between incorrectly rejecting legitimate email (false positives) vs. not rejecting all spam (false negatives) - and the associated costs in time and effort. Anti-spam techniques can be broken into four broad categories: those that require actions by individuals, those that can be automated by email administrators, those that can be automated by email senders and those employed by researchers and law enforcement officials.

AntiSpam

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.