wisdomseeker2000
asked on
Synaptics touchpad does not work - brand new laptop
I bought a brand new acer aspire 6920g laptop a few days ago and the touchpad does not work - the mouse does not move.
I have tried installing the latest drivers with no success also have done two system re-installs from the recovery cd with no success.
Have also updated computer to the latest windows updates with no success.
The touchapd is a synaptics touchpad however device manager says:
Plugged into ps/2 port
This device is working properly.
But when you go to hardware settings via control panel and mouse... the touchpad does not register in the synpatics hardware menu.
Have also tried using the laptop with and without the battery with no success.
How do I fix this issue other than getting this laptop sent to the acer servicing centre?
I have tried installing the latest drivers with no success also have done two system re-installs from the recovery cd with no success.
Have also updated computer to the latest windows updates with no success.
The touchapd is a synaptics touchpad however device manager says:
Plugged into ps/2 port
This device is working properly.
But when you go to hardware settings via control panel and mouse... the touchpad does not register in the synpatics hardware menu.
Have also tried using the laptop with and without the battery with no success.
How do I fix this issue other than getting this laptop sent to the acer servicing centre?
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ASKER
Looks like this one is going back to the acer servicing centre. Thanks guys for the help!
ASKER
Although this one is going back to the acer servicing centre. Thanks guys for the help!!
ASKER
Also there is no bios setting to enable the mouse.
Yup USB mouse works just fine.... however uninstalling the touchpad and restarting will only get windows to connect to windows update to find a driver for the touchpad that does not make any difference... mouse still does not work.
Thanks for the comments! However might have to get this booked into the acer servicing centre.
BTW their customer service is really bad.......