Synaptics touchpad does not work - brand new laptop

Posted on 2009-02-19
Last Modified: 2013-12-09
I bought a brand new acer aspire 6920g laptop a few days ago and the touchpad does not work - the mouse does not move.

I have tried installing the latest drivers with no success also have done two system re-installs from the recovery cd with no success.

Have also updated computer to the latest windows updates with no success.

The touchapd is a synaptics touchpad however device manager says:

Plugged into ps/2 port
This device is working properly.

But when you go to hardware settings via control panel and mouse... the touchpad does not register in the synpatics hardware menu.

Have also tried using the laptop with and without the battery with no success.

How do I fix this issue other than getting this laptop sent to the acer servicing centre?
Question by:wisdomseeker2000
    LVL 62

    Accepted Solution

    Tricky - if it's a hardware problem and under warranty you really should get Acer to sort it out (and TBH if it's a software problem they should offer telephone support under their warranty to at least troubleshoot) the more you play with the software the more Acer will say it's not their fault!
    What happens if you delete the mouse from device manager completely and restart?
    I'm assuming you've already plugged a USB mouse and that works OK
    If this is one of Acer's CineDash touchpads there may be a hardware switch or key combination that can be used to disable it.
    LVL 62

    Assisted Solution

    by:☠ MASQ ☠
    BTW Fn+F7 toggles the touchpad on/off on most Aspires
    LVL 2

    Assisted Solution

    It could be bad ribbon connection to the motherboard.
    I've seen it a few times on Sonys.
    LVL 31

    Assisted Solution

    Some laptops have a BIOS setting to enable/disable the touchpad. You may want to check that.

    Author Comment

    Have already tried Fn+F7 ... says 'touchpad disabled' then have re-enabled via the same procedure with no results.

    Also there is no bios setting to enable the mouse.

    Yup USB mouse works just fine.... however uninstalling the touchpad and restarting will only get windows to connect to windows update to find a driver for the touchpad that does not make any difference... mouse still does not work.

    Thanks for the comments! However might have to get this booked into the acer servicing centre.

    BTW their customer service is really bad.......
    LVL 62

    Assisted Solution

    by:☠ MASQ ☠
    There are some reports on forums that this has been fixed by powering down - removing the battery, trying to restart while having neither battery or adaptor connected and then replacing the battery.  Doesn't sound that reliable and they don't make it clear if they are talking about the main or back-up batteries but thought I'd mention it.  Even if it is a fix there's still clearly something wrong and IMHO returning it to Acer is the best move at this stage in its short life.

    Author Comment

    Looks like this one is going back to the acer servicing centre. Thanks guys for the help!

    Author Closing Comment

    Although this one is going back to the acer servicing centre. Thanks guys for the help!!

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Highfive Gives IT Their Time Back

    Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

    Every server (virtual or physical) needs a console: and the console can be provided through hardware directly connected, software for remote connections, local connections, through a KVM, etc. This document explains the different types of consol…
    In the modern office, employees tend to move around the workplace a lot more freely. Conferences, collaborative groups, flexible seating and working from home require a new level of mobility. Technology has not only changed the behavior and the expe…
    To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
    Here's a very brief overview of the methods PRTG Network Monitor ( offers for monitoring bandwidth, to help you decide which methods you´d like to investigate in more detail.  The methods are covered in more detail in o…

    758 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    7 Experts available now in Live!

    Get 1:1 Help Now