I bought a brand new acer aspire 6920g laptop a few days ago and the touchpad does not work - the mouse does not move.
I have tried installing the latest drivers with no success also have done two system re-installs from the recovery cd with no success.
Have also updated computer to the latest windows updates with no success.
The touchapd is a synaptics touchpad however device manager says:
Plugged into ps/2 port
This device is working properly.
But when you go to hardware settings via control panel and mouse... the touchpad does not register in the synpatics hardware menu.
Have also tried using the laptop with and without the battery with no success.
How do I fix this issue other than getting this laptop sent to the acer servicing centre?