Adobe Updater Not Working

Posted on 2009-02-19
Last Modified: 2013-11-12
I'm running XP Pro SP3 with ZoneAlarm and SpySweeper w/Antivirus.  I also run a bunch of Adobe apps like CS3 Web Standard, Acrobat Elements 6.0, Premier Elements 2.0, Reader 8.1.3, and Photoshop Album Starter 3.2.

The problem is that Adobe Updater does not work.  When I launch Adobe apps like Dreamweaver and Fireworks, the Adobe Updater window pops with nothing in it, I see internet traffic for a few seconds, then nothing.  If I click on Preferences, it does nothing.  Shutting down SpySweeper and ZoneAlarm doesn't make a difference.

I have verified that the Adobe Version Cue CS3 service is running.  Any ideas here?  If not, is there a way to reinstall Adobe Updater?
Question by:LazNBlaz
    LVL 30

    Expert Comment

    Have you contacted Adobe?  The only thing I can really recommend is uninstalling the Suite and reinstalling it.  From what I can see, there is no way to just uninstall Adobe Updater.  

    Author Comment

    No, but I checked the Adobe forums and searched for an hour here and on Google before posting here.  Lots of info on disabling Update, but nothing much on my problem or reinstalling Update.
    LVL 30

    Expert Comment

    I ended up googling and checking everywhere else too but nothing came up.  The only thing I can see is either running the repair option through uninstall, or completely uninstalling and reinstalling.  
    One post I came across even suggested to reinstall windows.  :(

    Accepted Solution

    Still no word back from Adobe but I did the following:

    Deactivate and uninstall CS3 and Reader.  Reboot (still get frozednAdobe Updater window) and run the CS3 clean tool (clean CS3 AND Adobe Reader).

    Reboot (still get frozen Adobe Updater window) and unistall all other Adobe products I had.
    Reboot (FINALLY! no more Adobe Updater window).
    Run CCleaner to clean registry.

    Reboot and reinstall CS3.  Activate CS3 and run updater and now it works!

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    What Is Threat Intelligence?

    Threat intelligence is often discussed, but rarely understood. Starting with a precise definition, along with clear business goals, is essential.

    In this short web based tutorial, I wanted to show users how they can still use the powers of FrontPage in conjunction with Expression Web 3.  Even though Microsoft eliminated the use of Web components, we can still use them with FrontPage and edit …
    When setting up new project requests for our site, one of the most powerful tools our team has available to use is Axure ( It’s a tool for creating software and web prototypes that can function and interact as if it were the a…
    The purpose of this video is to demonstrate how to connect a WordPress website to Google Analytics. This will be demonstrated using a Windows 8 PC Go to your WordPress login page. This will look like the following: :…
    The purpose of this video is to demonstrate how to integrate Mailchimp with Facebook. This will be demonstrated using a Windows 8 PC. Mailchimp and Facebook will be used. Log into your Mailchimp account. : Click on your name. Go to Account Setti…

    759 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    11 Experts available now in Live!

    Get 1:1 Help Now