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How to reinstall Vista USB Drivers?

Posted on 2009-02-19
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I built a Vista Business laptop (HP Pavilion dv3510) and sent it to a remote user which behaved fine for about a week. I got a call from him a few days ago and said the behavior of the buttons on his mouse (USB) were reversed. I had him change (uncheck) the "swap left and right buttons" under Control Panel->Mouse. He swears he didn't change check it in the first place (I believe him).

Now he tells me his mouse doesn't work at all, and when he plugs the mouse in, he gets an error saying the mouse isn't functioning properly but he can plug the same mouse into an XP machine and it works fine.

My assumption is the drivers somehow got corrupted. If my assumption is correct, how would you reinstall the standard Microsoft USB drivers?

If my assumption is not neccessarilty correct, assisstance would be appreciated as to what the problem could be.

Thanks,

John  88{Q
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Question by:tcengineer
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ajames9000 earned 750 total points
ID: 23682288
You will need to do this with the key board if the mouse is not working.

Go into the control panel and click system and maintenance look for device manager and click on the update device drivers.

Go to mice and other pointing devices and select the offending mouse driver and either try updating it or removing it.

You could also try plugging in another mouse to see if it works first and then delete the drivers from the device manager.

I would also recommend that you check to see if the USb port is working.  has your client tried plugging the mouse into a different USB port?
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by:tcengineer
ID: 23682630
The touchpad works. I did forget to mention that he purchased a bluetooth mouse and it also didn't work, although I didn't get the details of that behavior.

I had him insert a usb memory stick to test if it was just that mouse or mice in general or all usb devices. He said the memory stick was recognized by the system but that one of the usb ports didn't seem to work.

Could the failure of a usb port imply that it is a physical issue or is there over-arching software (drivers) that manage the usb subsystem (a level above usb device drivers)?
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by:ajames9000
ID: 23682757
A blue tooth mouse will only work if the computer has a Bluetooth radio installed on the computer.  This would be unrelated to the USB mouse problem.

Does the mouse work in any of the other USB ports?  If he hasn't tried already, install the mouse in a different USB port and see what happens.

It does sound like more like a hardware failure then a driver failure.

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Author Closing Comment

by:tcengineer
ID: 31548771
Apparently the drivers from HP are 64-bit, so I installed the 64-bit OS (the image that came with the system; Vista Home) and things work now.
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