tcengineer
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How to reinstall Vista USB Drivers?
I built a Vista Business laptop (HP Pavilion dv3510) and sent it to a remote user which behaved fine for about a week. I got a call from him a few days ago and said the behavior of the buttons on his mouse (USB) were reversed. I had him change (uncheck) the "swap left and right buttons" under Control Panel->Mouse. He swears he didn't change check it in the first place (I believe him).
Now he tells me his mouse doesn't work at all, and when he plugs the mouse in, he gets an error saying the mouse isn't functioning properly but he can plug the same mouse into an XP machine and it works fine.
My assumption is the drivers somehow got corrupted. If my assumption is correct, how would you reinstall the standard Microsoft USB drivers?
If my assumption is not neccessarilty correct, assisstance would be appreciated as to what the problem could be.
Thanks,
John 88{Q
Now he tells me his mouse doesn't work at all, and when he plugs the mouse in, he gets an error saying the mouse isn't functioning properly but he can plug the same mouse into an XP machine and it works fine.
My assumption is the drivers somehow got corrupted. If my assumption is correct, how would you reinstall the standard Microsoft USB drivers?
If my assumption is not neccessarilty correct, assisstance would be appreciated as to what the problem could be.
Thanks,
John 88{Q
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A blue tooth mouse will only work if the computer has a Bluetooth radio installed on the computer. This would be unrelated to the USB mouse problem.
Does the mouse work in any of the other USB ports? If he hasn't tried already, install the mouse in a different USB port and see what happens.
It does sound like more like a hardware failure then a driver failure.
Does the mouse work in any of the other USB ports? If he hasn't tried already, install the mouse in a different USB port and see what happens.
It does sound like more like a hardware failure then a driver failure.
ASKER
Apparently the drivers from HP are 64-bit, so I installed the 64-bit OS (the image that came with the system; Vista Home) and things work now.
ASKER
I had him insert a usb memory stick to test if it was just that mouse or mice in general or all usb devices. He said the memory stick was recognized by the system but that one of the usb ports didn't seem to work.
Could the failure of a usb port imply that it is a physical issue or is there over-arching software (drivers) that manage the usb subsystem (a level above usb device drivers)?