Exchange 2007 - users no longer receive Delivery Status Notification (Relay) when sending messages with delivery receipt to external addresses

Posted on 2009-02-19
Medium Priority
Last Modified: 2012-05-06
We have just migrated our e-mail to a new Exchange 2007 server from 2003.

On Exchange 2003 if a local user sent an e-mail from outlook, with the "delivery receipt" option set  to an external recipient then the sender received a Delivery Status Notification (Relay) message saying that the messages to the extrnal address(es) had been relayed by exchange to the internet.

In exchange 2007 this no longer occurs

read receipts to external addresses work OK and exchange 2007 server is set to allow outgoing auto-messages etc.

local delivery recipts work fine

I undertand this DSN (relay) message is not really much use for anything but some of the users here like it and who am I to argue if it makes them feel good.

I have found various articles outlining how to customise DSN messages of various sorts but none outlining how to enable them?

Any ideas would be much appreciated
Question by:ihig
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LVL 11

Expert Comment

ID: 23682236
Do you have Trend AV installed on Hub transpport?

Author Comment

ID: 23682411
Hi there

Yes we do (Trend Worry Free Busines Security) - no DSN messages showing as quarantined though
LVL 11

Expert Comment

ID: 23682480
I've had this issue some time back & We determined that Trend AV installed on the hub was stamping an X-header to the DSN and caused the message to be not formatted properly.

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Author Comment

ID: 23682503
That sounds hopeful - thatnks for your help.

Did you work out a way round it?
LVL 11

Assisted Solution

sandeep_narkhede earned 800 total points
ID: 23682610
I disabled it ..I was looking for option on not have trend not to stamp the X-header with no success

Author Comment

ID: 23682699
Thanks - I will have a look too and see if I can make any headway.....

Accepted Solution

ihig earned 0 total points
ID: 23746167
No solution found for this unfortunately - have convinced users to do without DSN message

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