Outlook 2003 inbox empty after using OWA
Posted on 2009-02-19
Outlook 2003, multiple users connecting to Exchange server on Windows Server 2003 SBS server. PCs and laptops are running Windows XP with curret service packs and patches applied. Users can also access email off site using Outlook Web Access, with no problems.
One user recently started using Outlook Web Access, and found that the contents of his Outlook Inbox disappear after using OWA. His laptop connects to the Exchange server when at work, and incoming messages are in the Inbox when he runs Outlook. The Exchange account is the only account on this installation of Outlook 2003.
When OWA is used to view inbox contents (whether at work or off site), the next time he opens Outlook (at work) the inbox is empty, except for messages that were delivered after OWA was closed.
Outlook 2003 Inbox has numerous subfolders that are working normally, displaying all messages. Only the Inbox folder appears to have the problem of disappearing messages.