Posted on 2009-02-19
Last Modified: 2012-05-06
I have a end user that gets a Blue Screen from time to time, Not sure whats causing this error I have attached the mini dump file to this question any help will be greatly appreciated

Question by:armenprintsian
    LVL 35

    Expert Comment

    by:Joseph Daly
    First off is there anyting attached to the laptop? Remove any printers, anything connected firewire or usb and then restart. Does the message happen again?
    LVL 35

    Expert Comment

    by:Joseph Daly
    Anything recently installed or updated? You could try the last known good configuration by hitting F8 on startup and selecting last known good.

    Author Comment

    User has....
    USB ALL IN ONE HP Printer
    WD Premium Attached Storage 1 terabyte
    External Monitor
    Logitech USB wireless keyboard and Mouse

    the blue screen is not consistent, for ex. it happened 2 days while the system was left over night: No issues since then
    LVL 35

    Expert Comment

    by:Joseph Daly
    This error message is usually related to a bad or misconfigured driver for one of these devices. My gut instinct is that it may be the wireless keyboard and mouse I have had issues with them in the past.

    BTW the minidump was never attached that may help as well. Could you please reupload.

    Author Comment

    Here you go; whats odd is the first blue screen he got was when he was on the road nothing attached to laptop; also more info this is a lenovo x200
    LVL 27

    Expert Comment

    More information on Stop error "IRQL_NOT_LESS_OR_EQUAL" ...>

    The system attempted to access pageable memory using a kernel process IRQL that was too high. The most typical cause is a bad device driver (one that uses improper addresses). It can also be caused by caused by faulty or mismatched RAM, or a damaged pagefile.

    So you could also check the RAM using at least three passes for a more reliable
    result using  memtest86+  v1.70 :

    Still no sign of your Minidump.   They are normally located in c:\windows\minidump\    
    or  %systemroot%\minidump\

    Can you paste the latest dump(s) in the "Attach Code Snippet" box where it can be analysed.  You'll need to rename single minidumps first with a .txt extension.    Alternatively, zip them before attaching.

    You may need to disable auto restart:
    Right click My Computer > Properties > Advanced > Startup and Recovery Settings and uncheck Automatically Restart.

    Author Comment


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    Open in new window


    Author Comment

    here they are also in txt format
    LVL 27

    Expert Comment

    Checking minidumps now .. will get back to you asap ..
    LVL 27

    Expert Comment

    First Minidump when analysed gave this >>
    IMAGE_NAME:  iaStor.sys
    FAILURE_BUCKET_ID:  0xD1_iaStor+57d4

    iaStor.sys file information:

    The 2nd minidump gave >>
    IMAGE_NAME:  SysPlant.sys
    FAILURE_BUCKET_ID:  0xA_SysPlant+4c3c

    Info on Sysplant :
    Sysplant.sys Symantec CMC Firewall SysPlant - Symantec CMC Firewall ...

    Ideally we need at least three minidumps to get a more conclusive result, but with what we have so far i suggest arrange to disable (or preferably uninstall) the Norton/Symantec CMC Firewall at least temporarily, with the machine disconnected from the internet of course.   Perhaps you could temporarily use the Windows Firewall ?

    Meanwhile i'll investigate the iaStor.sys dump and try to find a connection.

    Have to logoff again for a while, but will return as soon as is possible ...
    LVL 27

    Expert Comment

    Also please ensure a thorough Malware & virus check has been done, the iaStor.sys file information can have a bearing on this.
    LVL 27

    Expert Comment

    Referring to the iaStor.sys file information, does the user run any of the Intel processes listed, for example the Intel Matrix Storage Manager ?
    If yes, you could try updating the appropriate driver(s) which appears to be an Intel driver used for configuring Hard disks.

    For Malware try downloading, then updating Malwarebytes' Anti-Malware:
    When updated, reboot into Safe Mode by selecting F8 at bootup & run a scan.
    Full instructions are available, if you require.

    Also the Kaspersky free online virus scanner which is a good way to find out if you have any viruses or spyware without having to uninstall your existing antivirus software>

    Author Comment

    Have not got on the users system yet I am hoping to get on it today will keep you guys posted!

    Author Comment

    ok guys sorry for the late feedback I ran verifier to further troubleshoot the problem, whats odd is now the system will blue screens when the laptop is out of the docking station error code 0x000000C4. Now I am trying to figure out what this error is about. To add to the fun once the system blue screens there are no mini dumps or kernel dumps created.
    LVL 27

    Expert Comment

    No problem ... actually the absence of a Minidump could also be due to deteriorating motherboard capacitors, or flakey power supply.

    Maybe you're getting a total crash before Windows has a chance to produce a crash dump.  Suggest you first scan the Hard disk for errors running the command chkdsk /r

    Also try the appropriate HD diagnostic from here>
    "Hard Drive Diagnostics Tools and Utilities":

    LVL 27

    Accepted Solution

    Deteriorating mobo capacitor information>

    May be worth rechecking>
    Enable Minidump's in Windows XP:

    In the circumstances error code 0x000000C4 is puzzling because of this information from 'aumha', so obviously another minidump(if found) would be invaluable >>
    This is the general bug check code for fatal errors that the Driver Verifier finds. The accompanying parameters are the parameters that are passed to KeBugCheckEx and displayed on a blue screen.

    STOP errors:
    LVL 27

    Expert Comment

    Searching for other possible causes of 0x000000C4 error, and found this>

    If you scroll ~60% to sub-heading "0x000000C4 DRIVER_VERIFIER_DETECTED_VIOLATION - 0xC4" you'll see three other possible options & further comments >>

    Linking to >>
    "Fatal System Error: 0x000000C4 If Deadlock Detection in Driver Verifier Is Turned on and Norton Antivirus Is Installed":

    So, is the User running this combination perhaps?
    LVL 27

    Expert Comment

    Finally .. for now ... have you perhaps been using the Driver Verifier?
    If yes, i'm wondering if this is a 'possible' reason for the BSODs ... you could try resetting all options to "Verification Status - Disabled".
    LVL 27

    Expert Comment

    Have you been able to make any progress on this BSOD problem or does it still remain unresolved ?

    If unsolved, checking RAM may be one option, if it's not yet been done >

    memtest86+  v2.11 :


    Author Comment

    still unresolved and the user got a blue screen monday no trace of mini dumps or kernal dumps
    LVL 27

    Expert Comment

    Regarding absence of minidump, did you have the opportunity to inspect the mobo capacitors and inspect &/or replace the power supply?

    If you wanted to force a crash dump to checkout the procedure, & research it further, this link will help.  Scroll to cpc2004's 12.16.2004 entry>

    To force a crash dump:
    1. REGEDIT
    2. Locate HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\i8042prt\Parameters
    3. Create a new DWORD value and name it CrashOnCtrlScroll
    4. Right-click on this newly created value and click on Modify
    5. Enter 1 in the Value data field and click on OK.
    6. Close regedit and reboot your system.
    7. Now you will get a blue screen (crash) your system by holding the right CTRL key and pressing "Scroll Lock" twice.
    8. The bugcheck code is E2


    Author Comment

    ok finally! I did a motherboard test sound card failed called IBM bad sound card/ Motherboard
    LVL 27

    Expert Comment

    Good, glad you've finally nailed the problem.  Thank you.

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