Microsoft Office Accounting Professional 2008 Printing Issue

Hi,

I have a client for whom I have installed Microsoft Accounting 2008 Professional. The actual accounts database resides on a SBS 2008 server and a local copy of the accounts app is installed on the clients xp workstation to which a brother HL 7050 printer is installed.

The client is using microsoft office small business 2007 as its office apps. Now when I open word 2007 and load a document from My Documents and print the document everything works fine, but when I try to print an invoice from MS Accounting I get random characters on the print out and gets even worse as when I try to print a report it comes out completely messed up.

I was wondering if there was anyone out there who has similar issues and any help would be most greatly appreciated.

Thank you very much in advance.
HirenKPatelAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

johnb6767Commented:
Which driver are you using?

http://solutions.brother.com/hl7050/download/drivers.html

If using the PCL Driver, try creating a second printer on the machine for PS.....
0
HirenKPatelAuthor Commented:
Hi John,

I  am not really a hardware man, how can I tell if I am using PCL and if I am how do I install a second printer for post script, I mean do I download the BS-Script Drive and go through the add printer wizard and select the BS-Script driver as the driver for the second printer.

Kind Regards

Hiren Patel

0
johnb6767Commented:
Control Panel>Printers and Faxes>File>Server Properties>Drivers. It should list it there,... Probably a PCL5, PCL5e, or PCL6.....

All you have to do to create another printer, is to gfo through the add printer wizard, and instead of selecting "Automatically detect", just step through the process (choose LPT1 as the port, and you can change it later to USB ), point it to the new driver you downloaded/extracted/installed and then you will have a second copy of the same physical printer, just with a different driver....
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Cloud Class® Course: Microsoft Windows 7 Basic

This introductory course to Windows 7 environment will teach you about working with the Windows operating system. You will learn about basic functions including start menu; the desktop; managing files, folders, and libraries.

HirenKPatelAuthor Commented:
Hi John,

It worked, thankyou for you help much appreciated.

Kind Regards

Hiren
0
HirenKPatelAuthor Commented:
It worked John, Thanks alot mate much appreciated.

Regards

Hiren
0
johnb6767Commented:
Your welcome!
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Applications

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.