We help IT Professionals succeed at work.

We've partnered with Certified Experts, Carl Webster and Richard Faulkner, to bring you a podcast all about Citrix Workspace, moving to the cloud, and analytics & intelligence. Episode 2 coming soon!Listen Now

x

Microsoft Office Accounting Professional 2008 Printing Issue

Medium Priority
265 Views
Last Modified: 2012-05-06
Hi,

I have a client for whom I have installed Microsoft Accounting 2008 Professional. The actual accounts database resides on a SBS 2008 server and a local copy of the accounts app is installed on the clients xp workstation to which a brother HL 7050 printer is installed.

The client is using microsoft office small business 2007 as its office apps. Now when I open word 2007 and load a document from My Documents and print the document everything works fine, but when I try to print an invoice from MS Accounting I get random characters on the print out and gets even worse as when I try to print a report it comes out completely messed up.

I was wondering if there was anyone out there who has similar issues and any help would be most greatly appreciated.

Thank you very much in advance.
Comment
Watch Question

CERTIFIED EXPERT
Most Valuable Expert 2011
Top Expert 2011

Commented:
Which driver are you using?

http://solutions.brother.com/hl7050/download/drivers.html

If using the PCL Driver, try creating a second printer on the machine for PS.....

Author

Commented:
Hi John,

I  am not really a hardware man, how can I tell if I am using PCL and if I am how do I install a second printer for post script, I mean do I download the BS-Script Drive and go through the add printer wizard and select the BS-Script driver as the driver for the second printer.

Kind Regards

Hiren Patel

CERTIFIED EXPERT
Most Valuable Expert 2011
Top Expert 2011
Commented:
Control Panel>Printers and Faxes>File>Server Properties>Drivers. It should list it there,... Probably a PCL5, PCL5e, or PCL6.....

All you have to do to create another printer, is to gfo through the add printer wizard, and instead of selecting "Automatically detect", just step through the process (choose LPT1 as the port, and you can change it later to USB ), point it to the new driver you downloaded/extracted/installed and then you will have a second copy of the same physical printer, just with a different driver....

Not the solution you were looking for? Getting a personalized solution is easy.

Ask the Experts

Author

Commented:
Hi John,

It worked, thankyou for you help much appreciated.

Kind Regards

Hiren

Author

Commented:
It worked John, Thanks alot mate much appreciated.

Regards

Hiren
CERTIFIED EXPERT
Most Valuable Expert 2011
Top Expert 2011

Commented:
Your welcome!
Access more of Experts Exchange with a free account
Thanks for using Experts Exchange.

Create a free account to continue.

Limited access with a free account allows you to:

  • View three pieces of content (articles, solutions, posts, and videos)
  • Ask the experts questions (counted toward content limit)
  • Customize your dashboard and profile

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.